Nagios Support Forum

Posted: **Wed Jul 26, 2017 10:41 am**

Can you login as root to the Nagios server, run the following commands and post the /tmp/ls.txt file so we can check the permissions of the files and folders on the server?

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ls -l /usr/local >/tmp/ls.txt
ls -lR /usr/local/nagiosxi >>/tmp/ls.txt
ls -lR /usr/local/nagios >>/tmp/ls.txt
df -h >>/tmp/ls.txt
df -i >>/tmp/ls.txt
sestatus >>/tmp/ls.txt
grep "date.timezone" /etc/php.ini >>/tmp/ls.txt
ls -l /etc/localtime >>/tmp/ls.txt
php -r 'echo date("D M j G:i:s T Y")."\n";' >>/tmp/ls.txt
date >>/tmp/ls.txt
echo "SELECT NOW();" | mysql -u root -pnagiosxi >>/tmp/ls.txt

I have a few questions, in your screen capture showing the error, you are at the Home screen in the XI GUI, did you link a dashlet or a report to the home screen?
Can you go to the Reports menu, and run a report without any errors?

Posted: **Wed Jul 26, 2017 10:19 pm**

Hii please find the file

Posted: **Thu Jul 27, 2017 12:11 pm**

The permissions look to be set correctly.

I have a few questions, in your screen capture showing the error, you are at the Home screen in the XI GUI, did you link a dashlet or a report to the home screen?
Can you go to the Reports menu, and run a report without any errors?
What report are you are trying to download and what format?
PDF, JPG, CSV, etc....

Posted: **Thu Jul 27, 2017 11:37 pm**

Let me be clear.

I"m able to download all reports(PDF,CSV,JPG) problem is only that when i go to graph explorer then scalable performance graph there i have selected a graph for bandwidth utilization and when i"m trying to download that its not being download in CSV format only if i tried to download that in any other type its downloadable.

I think there is some other problem with scalable performance graph CSV type only. Rest is working fine.

Posted: **Fri Jul 28, 2017 11:16 am**

Thanks for the input. It sounds like there is an issue with the rrdtool package which is used to export bandwidth info to csv.
Can you run the following commands as root and post the output?

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which rrdtool
rrdtool -V
yum list installed |grep rrdtool
ls -l /tmp

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NOT ABLE TO DOWNLOAD FILE

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