Scheduled backups not working

[npolovenko]

@tony, In the XI web interface, please go to the Admin menu. Then navigate to System Extensions/Manage Components(Left column). Click on check for updates, and then Install updates. Let us know what version of the Scheduled Backups component you're running now.
Next, please click on scheduled backups, and in the SSH section click on Test Connection and Test SCP Transfer, increase the backup limit(optionally). Did both checks go through successfully?
Please run all of these commands:

Code: Select all

service nagios stop
killall -9 nagios
service nagios start
service httpd restart
   

Also, please show us the output of: df -h and df -i

[tony]

Hi,

Please see below for the version of scheduled backup:

scheduled backups version.JPG

The test connection and test transfer both complete successfully.

Below is the result of the df commands on the XI server:

df commands.JPG

Below is the result of the df commands on the SSH backup destination server:

df commands SSH server.JPG

We rebooted both the XI server and SSH backup server last night and the scheduled SSH backup completed successfully this morning. As this issue has been intermittent we will monitor the backups as we expect they will fail again.

[npolovenko]

@tony, Let's keep an eye on this. I'd be ideal if you managed to run ps -aux at the moment when this error message shows up next time. This would've shown us if there's an old crashed php backup process that's causing this. Also, if you could go to the local backups folder right after the error message and made sure that the local backup file was actually created at that point of time, that would be helpful.
Another two less likely thoughts on this problem: ssh session might've expired or was stuck in a background, or you might have some ssh limitations on the other server.