Page 2 of 3
Re: Issues with sending notifications
Posted: Tue Aug 28, 2018 2:19 pm
by ssax
Please send a fresh copy of your profile, is the contact's name exacly sms or another name?
Please show the warning notification in Home > Notifications with all the info so that we can see that as well.
Re: Issues with sending notifications
Posted: Thu Aug 30, 2018 3:12 am
by nagiosEngie
Hello Ssax,
I will PM you the profile file.
The name of the contact is sms (all undercase) as you can see in the image attached.
SAndro
Re: Issues with sending notifications
Posted: Thu Aug 30, 2018 10:57 am
by ssax
The profile was not attached to the PM, please send it again and make sure to click the "Add the file" button after browsing and selecting the file.
Re: Issues with sending notifications
Posted: Mon Sep 03, 2018 4:30 am
by nagiosEngie
Hi have you recived the updated profile?
Sandro
Re: Issues with sending notifications
Posted: Tue Sep 04, 2018 12:38 pm
by ssax
Received, reviewing now.
Re: Issues with sending notifications
Posted: Tue Sep 04, 2018 12:50 pm
by ssax
So your configuration looks proper but the data in /usr/local/nagios/var/objects.cache for the sms contact differ from what your configuration shows:
Code: Select all
define contact {
contact_name sms
alias sms
service_notification_period sms_notification_times
host_notification_period sms_notification_times
service_notification_options r,w,u,c
host_notification_options r,d,u
Try this, please go to Configure > Core Config Manager > Tools > Config File Management:
- Click the Delete Files button (don't worry, it's safe, they will be rewritten)
- Then click the Write Configs button
- Then once that's done, apply configuration and send me an updated version of your profile.
Additionally, what is the output of this command:
Code: Select all
ls -l /usr/local/nagios/var/objects.cache
Re: Issues with sending notifications
Posted: Wed Sep 05, 2018 3:14 am
by nagiosEngie
Hello ssax,
command output is:
-rw-r--r--. 1 nagios nagios 3008567 Sep 5 10:00 /usr/local/nagios/var/objects.c
Sent a PM with profile.
After delete and write the cash file still presents warnings and unknown in service notifications.
Code: Select all
define contact {
contact_name sms
alias sms
service_notification_period sms_notification_times
host_notification_period sms_notification_times
service_notification_options r,w,u,c
host_notification_options r,d,u
service_notification_commands notify-service-by-email
host_notification_commands notify-host-by-email
}
Thanks
Sandro
Re: Issues with sending notifications
Posted: Wed Sep 05, 2018 9:02 am
by ssax
Please create a ticket so that we can get a remote session scheduled, your configs are proper but your objects.cache is still wrong.
Let's try this before you create the ticket. If you stop nagios:
Does
/usr/local/nagios/var/objects.cache get removed once nagios is stopped? It should. If it doesn't, please manually remove it and then start nagios up again:
Re: Issues with sending notifications
Posted: Thu Sep 06, 2018 9:36 am
by nagiosEngie
Hello,
After deleting the file and restarting Nagios the situation did not change
Code: Select all
define contact {
contact_name sms
alias sms
service_notification_period sms_notification_times
host_notification_period sms_notification_times
service_notification_options [color=#FF0000] r,w,u,c[/color]
host_notification_options [color=#FF0000]r,d,u[/color]
service_notification_commands notify-service-by-email
host_notification_commands notify-host-by-email
email [email protected]
address1 [email protected]
minimum_importance 0
host_notifications_enabled 1
The UNKNOWN option remains
Sandro
Re: Issues with sending notifications
Posted: Thu Sep 06, 2018 3:09 pm
by ssax
Very strange, please create a ticket so that we can setup a remote session:
https://support.nagios.com/tickets
Thank you