Notification by mail stopped after upgrade to 5.5.3

[scottwilkerson]

Can you send the /usr/local/nagiosxi/tmp/phpmailer.log

If it doesn't exist run the following

Code: Select all

touch /usr/local/nagiosxi/tmp/phpmailer.log
chmod ug+rw /usr/local/nagiosxi/tmp/phpmailer.log
chown nagios.nagios /usr/local/nagiosxi/tmp/phpmailer.log

Thanks

[biroby]

Hi Scott,
file exists and attached to this reply.

I attach also screenshot from event log where display send notification.

Thanks for your support,
biroby

[scottwilkerson]

All those lines that show:

Code: Select all

[09-18-2017 01:12:13] Message sent! (method=smtp;host=10.250.1.14;port=25;security=none), Referer: includes/components/xicore/xicore.inc.php > Event Handler Notification Email

Mean that 10.250.1.14 accepted the message for delivery. At this point you would need to check the logs on that server to see why it wasn't delivered, or possibly a spam filter.

[biroby]

Hi Scott,
if you look at the timestamp date you see is about 2017 when notification running correctly.

We have notification problem from September 2108 when we upgraded to 5.5.3 version; from this date we don't receive any notification.

Thanks
Biroby

[DanielKissel]

I have the same issue here and can verify that this occured after the upgrade to 5.5.3 as well.

Checked our Mail Server and no Messages were received. This means the problem must be in nagios. Sending test mails from nagios works fine.

[scottwilkerson]

Hi Scott,
if you look at the timestamp date you see is about 2017 when notification running correctly.

We have notification problem from September 2108 when we upgraded to 5.5.3 version; from this date we don't receive any notification.

Thanks
Biroby

Apologies, can you show the permissions on that file?

Code: Select all

ls -al /usr/local/nagiosxi/tmp/phpmailer.log

[biroby]

Hi Scott,
this is file permission.

[root@itpglnx02 ~]# ls -al /usr/local/nagiosxi/tmp/phpmailer.log
-rw-r--r-- 1 apache nagios 84 Sep 4 12:22 /usr/local/nagiosxi/tmp/phpmailer.log
[root@itpglnx02 ~]#

Thanks
Biroby

[scottwilkerson]

ok, looks like it isn't writable by nagios, please run the following:

Code: Select all

chown nagios.nagios /usr/local/nagiosxi/tmp/phpmailer.log
chmod g+w/usr/local/nagiosxi/tmp/phpmailer.log

Then after the next few notifications are supposed to go out, they should be logged there.

[biroby]

Hi Scott,
i've done steps in your post but problem persists. Nothing was write on /usr/local/nagiosxi/tmp/phpmailer.log.

This is current permission:

[root@itpglnx02 log]# ls -la /usr/local/nagiosxi/tmp/phpmailer.log
-rw-rw-r-- 1 nagios nagios 84 Sep 4 12:22 /usr/local/nagiosxi/tmp/phpmailer.log
[root@itpglnx02 log]#

[scottwilkerson]

have new notifications been created in the Notifications report since making the change?