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Re: check_xi_ncpa INTERNAL SERVER ERROR
Posted: Thu Nov 15, 2018 2:51 pm
by scottwilkerson
Can you post your ncpa_listener.log from the client? thanks
Re: check_xi_ncpa INTERNAL SERVER ERROR
Posted: Fri Nov 16, 2018 4:03 am
by AlexSavVl
scottwilkerson wrote:Can you post your ncpa_listener.log from the client? thanks
Code: Select all
2018-11-16 12:16:49,418:ERROR:app:Exception on /api/processes/ [GET]
Traceback (most recent call last):
File "C:\Python27\lib\site-packages\flask\app.py", line 1817, in wsgi_app
File "C:\Python27\lib\site-packages\flask\app.py", line 1477, in full_dispatch_request
File "C:\Python27\lib\site-packages\flask\app.py", line 1381, in handle_user_exception
File "C:\Python27\lib\site-packages\flask\app.py", line 1475, in full_dispatch_request
File "C:\Python27\lib\site-packages\flask\app.py", line 1461, in dispatch_request
File "C:\ncpa\agent\listener\server.py", line 169, in token_auth_decoration
File "C:\ncpa\agent\listener\server.py", line 927, in api
File "C:\ncpa\agent\listener\processes.py", line 420, in run_check
UnicodeDecodeError: 'ascii' codec can't decode byte 0xf1 in position 360: ordinal not in range(128)
Re: check_xi_ncpa INTERNAL SERVER ERROR
Posted: Fri Nov 16, 2018 2:35 pm
by ssax
Please create a bug report for this here:
https://github.com/NagiosEnterprises/ncpa/issues
This is a different issue than the one you previously linked to, please include the ncpa_listener.log output you posted in your last post.
Re: check_xi_ncpa INTERNAL SERVER ERROR
Posted: Wed Nov 21, 2018 1:19 am
by AlexSavVl
Re: check_xi_ncpa INTERNAL SERVER ERROR
Posted: Wed Nov 21, 2018 1:01 pm
by ssax
The developers will see it, you'll just need to wait until they respond.
What is the output of this command (run from powershell as admin on the remote machine)?
Code: Select all
Get-WmiObject Win32_Process -Filter "name = 'java.exe'" | Select-Object CommandLine
I'm wondering if there are some special characters in one of the java command arguments that is causing the issue.
Re: check_xi_ncpa INTERNAL SERVER ERROR
Posted: Fri Nov 23, 2018 2:30 am
by AlexSavVl
ssax wrote:The developers will see it, you'll just need to wait until they respond.
What is the output of this command (run from powershell as admin on the remote machine)?
Code: Select all
Get-WmiObject Win32_Process -Filter "name = 'java.exe'" | Select-Object CommandLine
I'm wondering if there are some special characters in one of the java command arguments that is causing the issue.
Still no answer..
Code: Select all
CommandLine
-----------
"C:\Program Files\Java\jdk1.8.0_45\bin\java.exe" -Djava.util.logging.config.file="C:\Tomcat\conf\logging.propertie...
Full output with '| Out-String -Width 1024'
Code: Select all
"C:\Program Files\Java\jdk1.8.0_45\bin\java.exe" -Djava.util.logging.config.file="C:\Tomcat\conf\logging.properties"
-Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager -Djava.endorsed.dirs="C:\Tomcat\endorsed" -classpat
h "C:\Tomcat\bin\bootstrap.jar;C:\Tomcat\bin\tomcat-juli.jar" -Dcatalina.base="C:\Tomcat" -Dcatalina.home="C:\Tomcat" -
Djava.io.tmpdir="C:\Tomcat\temp" org.apache.catalina.startup.Bootstrap start
The problem persists on all servers with all process. Services works.
Re: check_xi_ncpa INTERNAL SERVER ERROR
Posted: Mon Nov 26, 2018 3:44 pm
by ssax
Please create a ticket here so that we can get a remote session setup to debug this further, include a link back to this forum post in the ticket:
https://support.nagios.com/tickets/
Re: check_xi_ncpa INTERNAL SERVER ERROR
Posted: Fri Nov 30, 2018 4:17 am
by AlexSavVl
ssax wrote:Please create a ticket here so that we can get a remote session setup to debug this further, include a link back to this forum post in the ticket:
https://support.nagios.com/tickets/
Are you sure we need a ticket? It is standart installaation Windows 2008R2 server with russian language.
We have the problem on all servers.
Re: check_xi_ncpa INTERNAL SERVER ERROR
Posted: Fri Nov 30, 2018 12:49 pm
by lmiltchev
Our developers are looking into this issue as we speak.
Until the problem is fixed, you could create a powershell script on the Windows server that would use WMI commands, and provide you with the correct (expected) output, then call the script via NCPA.
Check issue
#509 on github for updates.
Re: check_xi_ncpa INTERNAL SERVER ERROR
Posted: Wed Dec 05, 2018 1:30 am
by AlexSavVl
lmiltchev wrote:Our developers are looking into this issue as we speak.
Until the problem is fixed, you could create a powershell script on the Windows server that would use WMI commands, and provide you with the correct (expected) output, then call the script via NCPA.
Check issue
#509 on github for updates.
I dont know how to use powershell.
Bug report was created 16 days ago. We have problem with basic functionalyty in production installation.
Can I find out the approximate time to solve the problem?
Thank you