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Re: Recurring Downtime schedule issue
Posted: Mon Jan 14, 2019 11:46 am
by akumarhe1868
Thank you
Re: Recurring Downtime schedule issue
Posted: Mon Jan 14, 2019 12:47 pm
by benjaminsmith
No problem. Let me know if you're able to get it fixed.
Re: Recurring Downtime schedule issue
Posted: Thu Jan 17, 2019 2:34 am
by akumarhe1868
Hi,
We have again received notifications for the scheduled Downtime and the issue was not resolved it seems.
We are using ServiceNow as the ticketing tool where Incidents are generated for Nagios affected host/service.
Is the issue with Nagios or in ServiceNow?
If yes, please provide the solution. Thanks.
Re: Recurring Downtime schedule issue
Posted: Thu Jan 17, 2019 2:46 pm
by benjaminsmith
Hi
@akumarhe1868,
Issue is: Once downtime ends it automatically schedule downtime for very next day for another 3 days which is not expected.
Are you still having this issue? Is the downtime starting and ending as configured in Nagios XI?
If you getting notifications for scheduled downtime starting and stopping on this host, this is expected. According to your the configuration file for LMAWSBOEAPP02.globallmam.com, this is not set so Nagios will assume that you want notifications to be sent out for all possible states
Code: Select all
define host {
host_name LMAWSBOEAPP02.globallmam.com
address 10.100.43.109
hostgroups AWS Windows Servers
check_command check_ping!3000,80%!5000,100%!!!!!!
max_check_attempts 2
check_period 24x7
contact_groups Windows Engineering
notification_interval 5
notification_period 24x7
notifications_enabled 1
register 1
}
To change that go to the CCM >Monitoring > Hosts > Alert Settings and apply configuration.
Re: Recurring Downtime schedule issue
Posted: Mon Jan 21, 2019 4:08 am
by akumarhe1868
Hi,
As suggested, I have changed the notifications options under Alert settings for the Nagios downtime servers.
But still we receive the Nagios service tickets generated from ServiceNow during scheduled downtime.
please advise to get this fixed.
Thanks.
Re: Recurring Downtime schedule issue
Posted: Mon Jan 21, 2019 7:23 am
by akumarhe1868
Hi,
It seems Nagios XI does not stop ServiceNow from collecting Events during Downtime schedule.
Can you give us the solution to fix this issue? Thanks.
Re: Recurring Downtime schedule issue
Posted: Mon Jan 21, 2019 5:45 pm
by benjaminsmith
Hi
@akumarhe1868
Please take a look at this topic:
https://support.nagios.com/forum/viewto ... =6&t=49965
It looks like the best way handle this is by managing the alerts in ServiceNow.
I did check with ServiceNow and according to them, only way is to move the server to Maintenance mode in CMDB in ServiceNow which I feel is not an effective solution.
Re: Recurring Downtime schedule issue
Posted: Wed Jan 23, 2019 2:18 am
by akumarhe1868
Do we have a bug in Nagios to stop sending events to serviceNow during scheduled Downtime?
Re: Recurring Downtime schedule issue
Posted: Wed Jan 23, 2019 5:33 pm
by benjaminsmith
Hi
@akumarhe1868,
How did you configure the integration between Nagios XI and ServiceNow, did you follow these guidelines:
https://support.nagios.com/kb/article.php?id=552
I don't see the ServiceNow notification commands or contact in your configuration files.