Invalid Token, Rapid Response

This support forum board is for support questions relating to Nagios XI, our flagship commercial network monitoring solution.
rbuckle
Posts: 146
Joined: Tue Aug 04, 2015 12:25 pm
Location: Idaho
Contact:

Re: Invalid Token, Rapid Response

Post by rbuckle »

Ok so my nagios links has https:// without the SSL Rapid Response being checked.

Could that be the issue?
----------------------------------
Running:
Installed Version: 5.8.3
OS: CentOS 7
Nagios XI
Enterprise License
benjaminsmith
Posts: 5324
Joined: Wed Aug 22, 2018 4:39 pm
Location: saint paul

Re: Invalid Token, Rapid Response

Post by benjaminsmith »

Hi @rbuckle
Ok so my nagios links has https:// without the SSL Rapid Response being checked.
Not normally, that setting will just require you to login before visiting the page.

I don't see anything standing out in the SSL Apache logs. Can you verify the following:

1. The Rapid Response URL is single use, and only good from the time it was sent ( default expiration is 30 minutes). Are you testing with a new Rapid Response URL each time from your notifications?

2. If the php time and server time do not match, this maybe causing issues. Verify the time settings by going to Admin > System Config > System Profile > View System Info. Please see images, the PHP Time and System Time should match along with the Timezones in set in Nagios XI.
You do not have the required permissions to view the files attached to this post.
As of May 25th, 2018, all communications with Nagios Enterprises and its employees are covered under our new Privacy Policy.

Be sure to check out our Knowledgebase for helpful articles and solutions!
rbuckle
Posts: 146
Joined: Tue Aug 04, 2015 12:25 pm
Location: Idaho
Contact:

Re: Invalid Token, Rapid Response

Post by rbuckle »

Ok so now it seems to be working.... hmmm, don't you hate that... The times are in sync, the Cert is updated and the rapid response SSL box is checked.... Thank you for your time
----------------------------------
Running:
Installed Version: 5.8.3
OS: CentOS 7
Nagios XI
Enterprise License
benjaminsmith
Posts: 5324
Joined: Wed Aug 22, 2018 4:39 pm
Location: saint paul

Re: Invalid Token, Rapid Response

Post by benjaminsmith »

Hello @rbuckle,
Ok so now it seems to be working.... hmmm, don't you hate that... The times are in sync, the Cert is updated and the rapid response SSL box is checked.... Thank you for your time
Glad it's working again. I will go head and close this topic. Thank you for using the Nagios Support Forum.
As of May 25th, 2018, all communications with Nagios Enterprises and its employees are covered under our new Privacy Policy.

Be sure to check out our Knowledgebase for helpful articles and solutions!
Locked