Nagios Support Forum

Posted: **Thu May 02, 2019 11:23 am**

It sort of working.

Inbound configuration did not change FROM address automatically as promised

, no big deal, I changed it sending configuration to match.

I simulated failure and got email with

---- Respond above this line ----

***** Nagios XI Alert *****

Nagios has detected a problem with this service.

I typed ack and reply.

Shortly I got message saying

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Missing response command. Did you send a valid command?

Valid commands: https://assets.nagios.com/downloads/nagiosxi/docs/Inbound-Email-Commands-for-Nagios-XI.pdf

- Nagios XI System

Posted: **Thu May 02, 2019 3:05 pm**

If the reply with the ack message is not sent as text, it will not be recognized as the html code in the reply caused the command to fail.
This is a known issue and should be fixed in the next release if XI.

If you edit this file

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/usr/local/nagiosxi/html/includes/components/xicore/xicore.inc.php

and add this line

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$line = strip_tags($line);

Under line 600 like this

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// Verify if line is empty and continue
                $line = trim($msg_lines[$x]);                            <== line 600
                $line = strip_tags($line);
                $line = strtolower(str_replace(' ', '', $line));
                if (empty($line)) {

That will strip out the html code so the command will be recognized.

Posted: **Fri May 03, 2019 11:13 am**

That did the trick - everything is working now.

Posted: **Fri May 03, 2019 11:19 am**

stf_792 wrote:That did the trick - everything is working now.

Great!

Locking thread

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Inbound Email Configuration problem

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