Not getting alerts when Wan link goes down in Network device

[shinuvarghesea]

Tried that, it did not work. Same error.

[lmiltchev]

Is opening a support ticket via our support center an option for you? If it is, please open a ticket here:

https://support.nagios.com/tickets/

We may need to schedule a remote session in order to further troubleshoot the issue.

[shinuvarghesea]

Yes I can open a ticket. But I will have to use a different user account for that.
How can I relate that ticket with this post and troubleshooting we have done here so that we can get connected for an online session.

[lmiltchev]

You can just provide a URL to this forum post in your ticket, and mention that this is in regards to the "Not getting alerts when Wan link goes down in Network device" post.