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Re: No email notifications for the host being down
Posted: Mon Dec 16, 2019 7:21 am
by IT-OPS-SYS
here you go
Moderator's Note: The profile has been shared with the support team but has been removed from the public forum.
Re: No email notifications for the host being down
Posted: Mon Dec 16, 2019 9:32 am
by lmiltchev
I am still not seeing "mrush", listed as a "xi user" in the new profile... Have you added this user by going to
Admin > Users > Manage Users > Add New User?
Also, you haven't provided us with any of the other information I asked for in my previous post.
Does your SMTP server require authentication? You don't have anything listed under username/password. Also, there is a little discrepancy here. In the screenshot of your SMTP settings, you show "Security = TLS", but in the profile and in the phpmailer.log, I see "security=none"... Which one is it? Is your SMTP server configured correctly?
Can you go to Reports > Available Reports > Notifications, and post a screenshot on the forum, that shows a notification sent to mrush and sschramm contact?
From the web UI, click on a host or a service that has mrush and/or sschramm contact added to it, go to Advanced tab, and click on "Send custom notification". Select the "Forced" and "Broadcast" check-boxes, type something in the "Comment" text field, and click "Submit". Did your contact(s) receive the custom notification email?
In order to troubleshoot the issue, we need to have all of the information we asked for.
Re: No email notifications for the host being down
Posted: Wed Dec 18, 2019 5:47 am
by IT-OPS-SYS
security=none
we fixed the mx records as well.
logs removed at customer request
Re: No email notifications for the host being down
Posted: Wed Dec 18, 2019 9:52 am
by lmiltchev
According to the screenshot, notifications have been sent to both contacts - mrush, and sschramm. Did they receive the notification emails? If not, do the following:
1. Log in (masquerade in) as "mrush" user in the GUI.
2. Click on the "mrush" username in the upper-right corner, then click on Notification Preferences and Notification Methods links on the left (under the Notification Options menu), and show screenshots of both pages.
3. Do the same (repeat step 1. and 2.) for "sschramm" user.
You can also try enabling the PHPMailer debugging as described in our KB article on the topic here:
https://support.nagios.com/kb/article/p ... g-820.html
and try sending a test, and/or custom notification to these users. View the debug output for clues.