Sharing reports

[benjaminsmith]

Hi,

For faster resolution, please open a support ticket for this issue and reference this thread.

https://support.nagios.com/tickets/

Thanks.

Benjamin

[benjaminsmith]

Hi,

Prior to opening the ticket can you run the following command and force the report to be sent. Then post the output to the ticket.

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tail -Fn0 /var/log/httpd/error_log /var/log/httpd/ssl_error_log

Thank you.

[anilgupta]

Please refer to my response on "Fri Apr 17, 2020 11:36 am". I have already responded to similar question.
please let me know if you need me to do it again.

[anilgupta]

anyway, let me share the information again.

I clicked the send the report at 2020-04-21 15:17:34. However got the email at Tue 04/21/2020 4:02 PM.
Meanwhile there were a lot of connection retry, as can be seen in attached log. I do not see any message other than "Connection timed out"

question: why the application not able to connect to the VIP URL?

[ssax]

Can you try running that report again and see if it finishes? What I'm wondering is if it always fails or if it sometimes fails. Does the report finish in the web interface?

Please create a ticket for this and include a link back to this forum thread so we can get a remote session setup:

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https://support.nagios.com/tickets/

[anilgupta]

Can you try running that report again and see if it finishes?

I tried again and it was not any different, after 20 retry I got he email.

What I'm wondering is if it always fails or if it sometimes fails.

Looks like it fails everytime

Does the report finish in the web interface?

Yes, I could see the report on interface

Please create a ticket for this and include a link back to this forum thread so we can get a remote session setup:

Created the ticket https://support.nagios.com/tickets/tickets.php?id=9225

[scottwilkerson]

Created the ticket https://support.nagios.com/tickets/tickets.php?id=9225

Locking thread, will be worked in ticket