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Re: escalation noti send to lv1 and lv2 at the same time
Posted: Tue Aug 03, 2021 2:27 pm
by vtrac
Hi Hang,
Here's an example of the "Reports > Notifications" page looks like:
T1.png
Please share screenshot of that notification report for the escalation period of Lv1, Lv2 and Lv3.
Best Regards,
Vinh
Re: escalation noti send to lv1 and lv2 at the same time
Posted: Tue Aug 03, 2021 8:57 pm
by sacom01
hi Vinh,
Pls find attach file. I have sent you all config related to the service and escalation. Pls help me review.
thanks Vinh.
Re: escalation noti send to lv1 and lv2 at the same time
Posted: Wed Aug 04, 2021 2:41 pm
by vtrac
Hi Hang,
Can you use other host to test this?
"localhost" is your Nagios XI machine, right?
If you can not PING localhost, then your Nagios XI is down.
How did you make your "localhost" not ping able? .... since this is your Nagios XI machine, if you are not able to PING localhost, then Nagios XI is not checking.
Based on the picture provided below, notification #1 already send out at "01:43:20" .... did you receive mail at that time?
w1.png
Best Regards,
Vinh
Re: escalation noti send to lv1 and lv2 at the same time
Posted: Wed Aug 04, 2021 8:12 pm
by sacom01
Based on the picture provided below, notification #1 already send out at "01:43:20" .... did you receive mail at that time? --> no, did not receive this notification for all three level. You can see the picture, 3 levels are same.
How did you make your "localhost" not ping able? .... since this is your Nagios XI machine, if you are not able to PING localhost, then Nagios XI is not checking. --> plugin Ping i write to check range of ips (fixed on code), not include localhost. Just add to localhost for easier manage Vinh.
Re: escalation noti send to lv1 and lv2 at the same time
Posted: Thu Aug 05, 2021 2:55 pm
by vtrac
Hi Hang,
How are you doing?
I looked at the "objects.cache" file and noticed this service below, which is why you got the email notification to all three LV1, LV2 and LV3 right away if "ping' service is down.
contacts
notify_teams_LV3_alert,notify_teams_LV2_alert,notify_teams_LV1_alert
Based on this settings, when PING check fail at 1st notification, email will be sent out to all notify_teams_LV3_alert, notify_teams_LV2_alert and notify_teams_LV1_alert.
Code: Select all
define service {
host_name localhost
service_description check PING server
check_period 24x7
check_command check_PING_tritc!!!!!!!!
contacts notify_teams_LV3_alert,notify_teams_LV2_alert,notify_teams_LV1_alert
notification_period 24x7
initial_state o
importance 0
check_interval 2.000000
retry_interval 2.000000
max_check_attempts 5
is_volatile 0
parallelize_check 1
active_checks_enabled 1
passive_checks_enabled 1
obsess 1
event_handler_enabled 1
low_flap_threshold 0.000000
high_flap_threshold 0.000000
flap_detection_enabled 1
flap_detection_options a
freshness_threshold 0
check_freshness 0
notification_options c
notifications_enabled 1
notification_interval 120.000000
first_notification_delay 0.000000
stalking_options n
process_perf_data 1
retain_status_information 1
retain_nonstatus_information 1
}
Best Regards,
Vinh
Re: escalation noti send to lv1 and lv2 at the same time
Posted: Thu Aug 05, 2021 8:16 pm
by sacom01
hi Vinh,
Dont understand why you always ask me "how are you doing"
i can not specify where is my mistake in the config.
All my configs i was sent you in previous comments. So pls help me review any mistake in there.
Tell me if you need more information.
Re: escalation noti send to lv1 and lv2 at the same time
Posted: Fri Aug 06, 2021 5:18 pm
by ssax
You don't have any escalations setup for check PING server that I can see.
Please edit ALL of your service escalations and change the service from check application process to check PING server or test with the check application process service instead of check PING server. Then apply configuration.
Re: escalation noti send to lv1 and lv2 at the same time
Posted: Fri Aug 06, 2021 5:25 pm
by benjaminsmith
HI sacom01,
Vinh is out and I'm assisting on this ticket. I'd like to gather up the nagios log files from the time periods in question to check the notification events in the logs.
Those are in the following directory. The logs are rotated daily and labeled by date, so any logs dated 8-6 would contain the date from 8-5.
I would also like to get the most current phpmailer log. Are all the contacts receiving 3 notifications?
Code: Select all
/usr/local/nagiosxi/tmp/phpmailer.log
Lastly, is an offline system like the other one. We may need to set up a remote if necessary.
Thanks,
Benjamin
Re: escalation noti send to lv1 and lv2 at the same time
Posted: Sun Aug 08, 2021 8:40 pm
by sacom01
Capture.PNG
hi ben,
"Are all the contacts receiving 3 notifications?" --> yes they are.
our system is offline system so unable to remote to.
i can not find phpmailer.log from here /usr/local/nagiosxi/tmp/phpmailer.log
Re: escalation noti send to lv1 and lv2 at the same time
Posted: Mon Aug 09, 2021 10:18 am
by vtrac
Hi @Sacom01,
I'm very sorry!! ... In our training, we always started out with some kind of greetings ... just to be friendly and nice!!!
I usually used "How are you doing?" or "Hope you have a great day!!".
Any way, as stated in the last replied by Sean, you were testing with a service that did not have any escalation defined.
Looks like you were testing with the below service, which is why you got all three levels of notifications.
Code: Select all
define service {
host_name localhost
service_description check PING server
check_period 24x7
check_command check_PING_tritc!!!!!!!!
contacts notify_teams_LV3_alert,notify_teams_LV2_alert,notify_teams_LV1_alert
notification_period 24x7
initial_state o
importance 0
check_interval 2.000000
retry_interval 2.000000
max_check_attempts 5
is_volatile 0
parallelize_check 1
active_checks_enabled 1
passive_checks_enabled 1
obsess 1
event_handler_enabled 1
low_flap_threshold 0.000000
high_flap_threshold 0.000000
flap_detection_enabled 1
flap_detection_options a
freshness_threshold 0
check_freshness 0
notification_options c
notifications_enabled 1
notification_interval 120.000000
first_notification_delay 0.000000
stalking_options n
process_perf_data 1
retain_status_information 1
retain_nonstatus_information 1
}
Best Regards,
Vinh