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Re: Dell OpenManage Plugin Java not installed
Posted: Mon Oct 18, 2021 4:35 pm
by ssax
Please go to Admin > Manange Config Wizards and re-upload the wizard to undo any bypasses you've done.
Then edit this file:
Code: Select all
/usr/local/nagiosxi/html/includes/configwizards/Dell_EMC_OM_NagiosXI_monitoring_wizard/plugins/prerequisitecheck.sh
Add this as the very first line:
Then run through the wizard again and see what it shows.
Re: Dell OpenManage Plugin Java not installed
Posted: Tue Oct 19, 2021 1:47 am
by Manuel
Hi,
it is working now, at least partitial. The Prerequisite Checks shows that all is ok and I can sellect the two boxes. The wizard works, thanks a lot!
But the warranty service shows a warning, that it could not fetch warranty details for serviceTags.
I found out where the logs are but I am not able to find the problem, all other services are working fine:
One example for this problem (it happens every dell device). I replaced the ServiceTag with XXXXXXX.
Code: Select all
2021-10-19 08:23:10,633 | INFO | Monitoring iDRAC ip 172.29.1.105 using protocol SNMP for componentname warranty
2021-10-19 08:23:10,634 | INFO | Checking warranty details for service tag : XXXXXXX
2021-10-19 08:23:11,145 | ERROR | errOutputb''
2021-10-19 08:23:11,145 | INFO | apiOutputb'Warranty Log : Checking Warranty Details for servicetag :XXXXXXXcriticalStatus 10warningStatus 30\n0 [main] INFO com.dell.dario.APIEndPoints.APIInvokerImpl - Initializing DownloaderImpl\n1 [main] INFO com.dell.dario.APIEndPoints.APIInvokerImpl - No Proxy information passed.\n1 [main] DEBUG com.dell.dario.APIEndPoints.APIInvokerImpl - Downloading file from url: http://downloads.dell.com/catalog/CatalogIndex.gz\n1 [main] DEBUG com.dell.dario.downloader.URLConnectionMgr - Entering method connectToURL() http://downloads.dell.com/catalog/CatalogIndex.gz\n1 [main] DEBUG com.dell.dario.downloader.URLConnectionMgr - Entering method checkAndConnectToURL() \n3 [main] DEBUG com.dell.dario.downloader.URLConnectionMgr - There is already a prefix.\n35 [main] DEBUG com.dell.dario.downloader.URLConnectionMgr - No Proxy ------- \n69 [main] DEBUG com.dell.dario.downloader.URLConnectionMgr - Setting the timeouts\n380 [main] DEBUG com.dell.dario.downloader.URLConnectionMgr - Getting the getInputStream\n380 [main] DEBUG com.dell.dario.APIEndPoints.APIInvokerImpl - Exiting the method downloadFile: url: http://downloads.dell.com/catalog/CatalogIndex.gz\n380 [main] INFO com.dell.dario.APIEndPoints.APIInvokerImpl - Base url for download dario catalog: null\n381 [main] ERROR com.dell.dario.APIEndPoints.APIInvokerImpl - Exception: \njava.io.EOFException\n\tat java.util.zip.GZIPInputStream.readUByte(GZIPInputStream.java:268)\n\tat java.util.zip.GZIPInputStream.readUShort(GZIPInputStream.java:258)\n\tat java.util.zip.GZIPInputStream.readHeader(GZIPInputStream.java:164)\n\tat java.util.zip.GZIPInputStream.<init>(GZIPInputStream.java:79)\n\tat java.util.zip.GZIPInputStream.<init>(GZIPInputStream.java:91)\n\tat com.dell.dario.APIEndPoints.APIInvokerImpl.unzipFile(Unknown Source)\n\tat com.dell.dario.APIEndPoints.APIInvokerImpl.Initialize(Unknown Source)\n\tat com.dell.openmanage.connections.warranty.DellWarrantyConsoleClient.main(Unknown Source)\n~~~ExitCode=3~~~Could not fetch warranty details for serviceTag: XXXXXXX\n'
2021-10-19 08:23:11,145 | INFO | printmsg Could not fetch warranty details for serviceTag: XXXXXXX\n'
2021-10-19 08:23:11,145 | INFO | final_exit_code 3
I also found a forum thread by somebody else from june but he still didn't get a response from dell:
https://www.dell.com/community/OpenMana ... -p/7894599
I hope you can help.
Kind regards
Manuel
Re: Dell OpenManage Plugin Java not installed
Posted: Tue Oct 19, 2021 4:58 pm
by ssax
Please PM me the full command with arguments that the warranty service is running so I can see what it's running.
Re: Dell OpenManage Plugin Java not installed
Posted: Thu Oct 21, 2021 9:58 pm
by ssax
After walking the code and finding where it is failing, Dell would need to update the java classes in order to make it work which would need to be updated/recompiled to resolve it, please reach out to Dell support and request that they update their configuration wizard. Please note that we did not write the wizard/plugins/class, Dell is the developer of it and provides the fixes/updates/support for it.
Re: Dell OpenManage Plugin Java not installed
Posted: Thu Oct 21, 2021 11:39 pm
by Manuel
Thanks for your work!
I will reach out to Dell support to get it fixed.
Kind regards
Manuel
Re: Dell OpenManage Plugin Java not installed
Posted: Fri Oct 22, 2021 2:51 pm
by benjaminsmith
I will reach out to Dell support to get it fixed.
Sounds good. Thanks, Manual.