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Re: Fusion server fails to poll Nagios XI

Posted: Thu Feb 10, 2022 7:09 pm
by ssax
Please validate this is done on the Fusion server:

https://support.nagios.com/kb/article/n ... s-780.html

Re: Fusion server fails to poll Nagios XI

Posted: Mon Feb 14, 2022 2:16 am
by nagios-retail
Hello,

First command to use was :

mysql -u root -pnagiosxi

Output was:
Access denied for user 'root'@'localhost' (using password: YES)

So stuck there atm

I tryed the same command on my working Fusion server and I get the same output there!

Re: Fusion server fails to poll Nagios XI

Posted: Mon Feb 14, 2022 5:28 pm
by ssax
Sorry about that, you would use this in place of the nagiosxi ones:

Code: Select all

mysql -u root -pfusion

Re: Fusion server fails to poll Nagios XI

Posted: Tue Feb 15, 2022 3:06 am
by nagios-retail
Hello,

The problem is resolved.
Turns out that the the error was pointing in the right direction from the start.

poll_server() unable to poll data for s:Nagios Netherlands (ap-dco280-na), u:nagiosadmin, poll:nagiosxi_bpi

A collegue of mine pointed out that we are not using BPI.

When I opened the BPI on the server that gave the error the wheel kept on spinning.
Looked up " BPI not working" in the forum:
I then followed this https://support.nagios.com/kb/article/n ... e-611.html
Turned out that there was memory limit problem.
Adding this line: memory_limit = 1024M
To the php.ini file located in /etc/
Then modified with the above line at the end.
Restarted the Apache: systemctl restart httpd.service and the BPI worked again.
With that resolved the error on the Fusion server was also solved.

Case can be closed. Thx for the support.