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Re: Email alert didn't send to all recipient?
Posted: Tue Sep 04, 2012 1:41 pm
by lmiltchev
Go to the Core Config Manager->Alerting->Contacts, click on the "Download" button, save the "contacts.cfg" file and e-mail it to us at
[email protected], so that we can review it. This will open a new support ticket in our system, and we will continue our communication via email. Thank you!
Re: Email alert didn't send to all recipient?
Posted: Tue Sep 04, 2012 1:45 pm
by xpertech
mguthrie wrote:Then it is most likely a configuration error. Can you send us the contacts.cfg file by accessing the Core Config Manager->Contacts page, and clicking the Download button? We'll take a look at the config and see if we can identify the error. You can send the config to
[email protected]
all the contacts? I will send it later when I get those files.
Re: Email alert didn't send to all recipient?
Posted: Tue Sep 04, 2012 1:51 pm
by lmiltchev
Actually all of the contacts will be in the "contacts.cfg" file (you don't have to look for multiple files). All you need to do is to click on the "Download" button, save the file, and send it to us.