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Re: Your request was not processed in a timely manner...
Posted: Fri May 31, 2013 12:44 pm
by slansing
We are tracking this issue with a number of users, please submit a ticket to
[email protected].
Re: Your request was not processed in a timely manner...
Posted: Mon Jun 03, 2013 11:34 am
by GldRush98
I can't open a ticket apparently. My email address is no longer tied to our license or something (we did change our email address scheme at work a while back, so that could be why, not sure...).
I see there are now a couple other threads all experiencing the same issues as me.
Again, I am noticing a common factor between all of these systems is that they use SSL for Nagios web access. I have a good feeling that this issue is directly tied to the systems using SSL.
I have tried re-enabling standard http access, but that doesn't seem to resolve the issue.
Re: Your request was not processed in a timely manner...
Posted: Mon Jun 03, 2013 12:28 pm
by abrist
I have an ssl enabled test box that upgraded cleanly to 2012r2.1. I don't think that is the issue, but we have been trying to move these clients into remote sessions so we can collect more information about the problem.
As far as your registered email account issues go, send an email to
[email protected] and they will get your account taken care of. Afterwards, open a ticket through
[email protected] and we will move to a remote session.
Re: Your request was not processed in a timely manner...
Posted: Mon Jun 03, 2013 1:58 pm
by GldRush98
Ok, I have emailed the sales address.
Yeah, I did a similar test. I uploaded an OVF template 1.8, enabled SSL and did the upgrade and everything still works after the upgrade.
Re: Your request was not processed in a timely manner...
Posted: Mon Jun 03, 2013 2:00 pm
by slansing
Everything works? Or it is still not working properly? Can you share the output of these commands:
Code: Select all
cd /usr/local/nagiosxi
ls -ld ./ cron html html/includes
ll html/config.inc.php
ll html/includes/utils.inc.php
Re: Your request was not processed in a timely manner...
Posted: Mon Jun 03, 2013 2:27 pm
by GldRush98
No, my production box is still "broke". (I was referring to a test vmware box I played with earlier trying to reproduce the issue)
Code: Select all
[root@nagios nagiosxi]# ls -ld ./ cron html html/includes
drwxr-xr-x 10 nagios nagios 4096 Jun 5 2012 ./
drwxr-xr-x 2 nagios nagios 4096 Aug 22 2012 cron
drwxr-xr-x 20 nagios nagios 4096 Jan 30 14:34 html
drwxr-x--- 11 nagios nagios 4096 Oct 10 2012 html/includes
[root@nagios nagiosxi]# ll html/config.inc.php
-rwxr-x--- 1 nagios nagios 7690 May 28 10:33 html/config.inc.php
[root@nagios nagiosxi]# ll html/includes/utils.inc.php
-rwxr-x--- 1 nagios nagios 26681 May 28 10:33 html/includes/utils.inc.php
p.s. I should have access to the ticket system within an hour, so I'll get an official ticket opened up later this afternoon as long as I don't get too busy at work.
Re: Your request was not processed in a timely manner...
Posted: Mon Jun 03, 2013 4:04 pm
by scottwilkerson
Can you run the following and output any errors you receive
Code: Select all
su nagios -c '/usr/bin/php -q /usr/local/nagiosxi/cron/cmdsubsys.php'
Re: Your request was not processed in a timely manner...
Posted: Mon Jun 03, 2013 4:30 pm
by GldRush98
Code: Select all
[root@nagios nagiosxi]# su nagios -c '/usr/bin/php -q /usr/local/nagiosxi/cron/cmdsubsys.php'
............................................................
PROCESSED 0 COMMANDS
Re: Your request was not processed in a timely manner...
Posted: Mon Jun 03, 2013 4:39 pm
by scottwilkerson
weird..
Can you run the following
Code: Select all
echo "select count(*) from xi_commands;"|psql nagiosxi nagiosxi
echo "select * from xi_commands order by command_id DESC;"|psql nagiosxi nagiosxi
Re: Your request was not processed in a timely manner...
Posted: Mon Jun 03, 2013 4:45 pm
by GldRush98
Code: Select all
[root@nagios nagiosxi]# echo "select count(*) from xi_commands;"|psql nagiosxi nagiosxi
count
-------
15
(1 row)
Code: Select all
[root@nagios nagiosxi]# echo "select * from xi_commands order by command_id DESC;"|psql nagiosxi nagiosxi
command_id | group_id | submitter_id | beneficiary_id | command | submission_time | event_time | frequency_type | frequency_units | frequency_interval | processing_time | status_code | result_code | command_data | result
------------+----------+--------------+----------------+---------+----------------------------+----------------------------+----------------+-----------------+--------------------+----------------------------+-------------+-------------+-------------------------------------------------------------------------------------------------------------------------------------------+-------------------
2005 | 0 | 49 | 0 | 1100 | 2013-06-03 11:32:59.077276 | 2013-06-03 11:32:59.077276 | 0 | 0 | 0 | 2013-06-03 11:32:59.318609 | 2 | 0 | a:2:{s:8:"username";s:11:"x";s:8:"password";s:8:"x";} |
2004 | 0 | 49 | 0 | 1100 | 2013-06-03 11:30:34.021436 | 2013-06-03 11:30:34.021436 | 0 | 0 | 0 | 2013-06-03 11:30:34.139355 | 2 | 0 | a:2:{s:8:"username";s:11:"x";s:8:"password";s:8:"x";} |
2003 | 0 | 49 | 0 | 16 | 2013-06-03 11:22:21.398252 | 2013-06-03 11:22:21.398252 | 0 | 0 | 0 | 2013-06-03 11:22:21.590512 | 2 | 0 | a:4:{s:9:"host_name";s:18:"x VPN";s:12:"service_name";s:16:"SIP Registration";s:3:"cmd";i:7;s:10:"start_time";i:1370276531;} | Command submitted
2002 | 0 | 49 | 0 | 16 | 2013-06-03 11:22:13.698864 | 2013-06-03 11:22:13.698864 | 0 | 0 | 0 | 2013-06-03 11:22:14.528584 | 2 | 0 | a:3:{s:9:"host_name";s:18:"x VPN";s:12:"service_name";s:16:"SIP Registration";s:3:"cmd";i:22;} | Command submitted
2001 | 0 | 49 | 0 | 16 | 2013-06-03 10:31:45.869914 | 2013-06-03 10:31:45.869914 | 0 | 0 | 0 | 2013-06-03 10:31:46.442432 | 2 | 0 | a:3:{s:9:"host_name";s:18:"x VPN";s:12:"service_name";s:16:"SIP Registration";s:3:"cmd";i:23;} | Command submitted
2000 | 0 | 49 | 0 | 16 | 2013-06-03 09:53:50.967563 | 2013-06-03 09:53:50.967563 | 0 | 0 | 0 | 2013-06-03 09:53:51.54242 | 2 | 0 | a:2:{s:3:"cmd";i:4;s:10:"comment_id";i:1198;} | Command submitted
1999 | 0 | 49 | 0 | 16 | 2013-06-03 09:53:44.379785 | 2013-06-03 09:53:44.379785 | 0 | 0 | 0 | 2013-06-03 09:53:45.806943 | 2 | 0 | a:2:{s:3:"cmd";i:4;s:10:"comment_id";i:1199;} | Command submitted
1998 | 0 | 49 | 0 | 16 | 2013-06-03 09:53:44.153359 | 2013-06-03 09:53:44.153359 | 0 | 0 | 0 | 2013-06-03 09:53:45.750424 | 2 | 0 | a:2:{s:3:"cmd";i:4;s:10:"comment_id";i:1200;} | Command submitted
1997 | 0 | 49 | 0 | 16 | 2013-06-03 09:53:44.099012 | 2013-06-03 09:53:44.099012 | 0 | 0 | 0 | 2013-06-03 09:53:45.692164 | 2 | 0 | a:2:{s:3:"cmd";i:4;s:10:"comment_id";i:1201;} | Command submitted
1996 | 0 | 49 | 0 | 16 | 2013-06-03 09:53:42.465222 | 2013-06-03 09:53:42.465222 | 0 | 0 | 0 | 2013-06-03 09:53:42.929213 | 2 | 0 | a:2:{s:3:"cmd";i:4;s:10:"comment_id";i:1202;} | Command submitted
1995 | 0 | 49 | 0 | 16 | 2013-06-03 09:53:39.876467 | 2013-06-03 09:53:39.876467 | 0 | 0 | 0 | 2013-06-03 09:53:40.289177 | 2 | 0 | a:2:{s:3:"cmd";i:4;s:10:"comment_id";i:1197;} | Command submitted
1994 | 0 | 49 | 0 | 16 | 2013-06-03 09:53:29.887873 | 2013-06-03 09:53:29.887873 | 0 | 0 | 0 | 2013-06-03 09:53:31.236409 | 2 | 0 | a:2:{s:3:"cmd";i:4;s:10:"comment_id";i:1196;} | Command submitted
1993 | 0 | 49 | 0 | 16 | 2013-06-03 09:53:20.034528 | 2013-06-03 09:53:20.034528 | 0 | 0 | 0 | 2013-06-03 09:53:21.308185 | 2 | 0 | a:2:{s:3:"cmd";i:4;s:10:"comment_id";i:1195;} | Command submitted
1992 | 0 | 49 | 0 | 16 | 2013-06-03 09:52:42.522186 | 2013-06-03 09:52:42.522186 | 0 | 0 | 0 | 2013-06-03 09:52:43.160646 | 2 | 0 | a:4:{s:9:"host_name";s:18:"x VPN";s:12:"service_name";s:16:"SIP Registration";s:3:"cmd";i:7;s:10:"start_time";i:1370271159;} | Command submitted
1991 | 0 | 49 | 0 | 16 | 2013-06-03 08:53:46.013611 | 2013-06-03 08:53:46.013611 | 0 | 0 | 0 | 2013-06-03 08:53:46.438441 | 2 | 0 | a:4:{s:9:"host_name";s:18:"x VPN";s:12:"service_name";s:12:"Current Load";s:3:"cmd";i:7;s:10:"start_time";i:1370267623;} | Command submitted
(15 rows)
[root@nagios nagiosxi]#