Nagios Support Forum

I'm not 100% if it's been renewed. I will email and I guess it will show up and let us know either way.

Just wanted to check back, I didn't see a ticket in, were you able to email us?

I did, but apparently our support has lapsed. I've sent in two emails - one to check on renewal and one to get some quotes for fusion and 4 XI enterprise licenses. I haven't heard back on either yet.

It looks like your support has not been renewed. If this is something you need to ask about, email [email protected] for account information and renewal. For now let's go back to Troy's request:

Box293 wrote:If not can you please post the configs of the objects that are not getting the correct contact options.

EDIT: I have received the PMs and placed them in the network drive

I have sent the files via PM.

Also, if you have any contact with the sales team, can you have them check on those two emails I've already sent in requesting quotes?

jbennett wrote:Also, if you have any contact with the sales team, can you have them check on those two emails I've already sent in requesting quotes? :D

We were hosting the Nagios World Conference this week, so if there are delays in replies we apologize - we just announced Nagios Log Server, so the emails have been quite frequent the last few days!

As for the PMs, I just had a chance to download them and will take a look at them first thing in the morning.

OK we've just had a look at the contacts issue and I believe that the issue is the contact_groups directive in your host configuration file has no contact groups defined. Because of this I think the templates are being ignored.

Here is what I mean (I've replaced some values with xxx for privacy reasons).

define host {
host_name xxx-6B
use xiwizard_linuxserver_host
alias xxx-6B
display_name xxx-6B
address xxx.xxx.xxx.xxx
check_command check_ping!3000.0,80%!5000.0,100%!!!!!!
passive_checks_enabled 1
check_freshness 0
contact_groups
icon_image linux-server.png
_xiwizard linux-server
register 1
}

I then needed to revert from the testing so I decided to just add contact group A to all hosts and remove contact group B from their assigned hosts. Keeping in mind that we have 1500 something hosts and 22000 service checks, this appeared to have caused the DB to crash. I also ran out of inodes in /var. I repaired the DB, and cleared out the inodes (from all of the checks that backed up I suppose).

I believe this must be the reason why the host definition does not currently have any hostgroups assigned to it.

Can you try running the bulk tool again but just on this host and see if this fixes the host definition. You may have to assign a group first, apply and then un-assign it and apply to fix the issue.

Let me know if this works.

Thanks for the suggestions. Here is what I found:

If I assign the contact group via the bulk modification tool to a single host and then apply the config, followed by writing the configs, the host will be removed from the warning list.

If I then remove the contact group via the bulk modification tool to the same single host and then apply the config, followed by writing the configs, the host will be back in the warning list.

If I then go to the host configuration directly, open it up, ONLY click on save and absolutely nothing else, then apply the config, followed by writing the configs, the host will be removed from the warning list.

I'm having some troubles replicating your issue.

With the tests you just ran, if I remember correctly your host is using a template that also has the hostgroups assigned.

When you add the hostgroup to the host using the bulk tool, is it the same hostgroup that is assigned in the template the host uses, or a different group all together?

I have sent you a PM with a link to a video where I hopefully show you what you need to see.