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Re: could not fetch information from server
Posted: Fri Jul 28, 2017 9:20 am
by michelk
good day is there any possible solution for the details that i have sent?
Re: could not fetch information from server
Posted: Fri Jul 28, 2017 11:57 am
by lmiltchev
Instead of running this:
Code: Select all
/usr/local/nagiosxi/scripts/reset_config_perms
try running this:
Code: Select all
/usr/local/nagiosxi/scripts/reset_config_perms.sh
If you are still having issues after running the "reset_config_perms.sh" script, go to the CCM > Configuration Snapshots, click on the
Download and
View Command Output actions buttons next to the newest failed snapshot (it will be colored in red), and PM me (or anyone on the Nagios team) the "tar.gz" file and the full output from the "View Command Output" window.
Also, post your sudoers file.
Re: could not fetch information from server
Posted: Mon Jul 31, 2017 4:02 am
by michelk
Hi
i actually got 11 errors, not sure if i should send you 11 Tar.gz i have sent one . but i have sent all the view output but they all looked the same to me not sure if am missing something except the last one is just empty
please confirm if i should send all 11 tar.gz and if you have received he on that i have sent you already. thank you
Re: could not fetch information from server
Posted: Mon Jul 31, 2017 4:15 am
by michelk
i have sent you all requested information on your PM
but you may see attached her the output of /usr/local/nagiosxi/scripts/reset_config_perms.sh
Re: could not fetch information from server
Posted: Mon Jul 31, 2017 8:25 am
by michelk
hi, am still hoping to have a reply please?
Re: could not fetch information from server
Posted: Mon Jul 31, 2017 9:32 am
by lmiltchev
We received the info that you PM-ed us, and will be looking into it. However, from the screenshot that you posted, it's obvious that you were not able to reset the permissions. Did you run the "reset_config_perms.sh" script as "root"? Try rerunning the script as root as post the output.
Also, send us the "/etc/sudoers" file as requested. It seems like you forgot to do send it your PM.
Re: could not fetch information from server
Posted: Mon Jul 31, 2017 10:26 am
by michelk
when i run reset_config_perms.sh" script as "root find attached the output could you please confirm which script should i run to find the sudoers file that you are requesting?
Re: could not fetch information from server
Posted: Mon Jul 31, 2017 3:01 pm
by tgriep
To view the sudoers file, run the following in a shell
That will print the file to the shell so you can copy the information from that screen and post it here.
Re: could not fetch information from server
Posted: Tue Aug 01, 2017 5:58 am
by michelk
thank you
please find attached the output of sudo cat /etc/sudoers
any feedbac k on on the file sent in your PM?
is there anything else needed ?
Re: could not fetch information from server
Posted: Tue Aug 01, 2017 7:26 am
by michelk
hi , could you please assist and advise if you have received the "tar.gz" file sent on PM yesterday?