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Re: Notifications not going out.
Posted: Mon Apr 22, 2019 10:14 am
by mkeey
Sent a PM
Re: Notifications not going out.
Posted: Mon Apr 22, 2019 11:11 am
by mkeey
Test emails to a specific user again and it is still not working. Sent a PM with testing screen prints and descriptions - MKeey
Re: Notifications not going out.
Posted: Mon Apr 22, 2019 11:26 am
by tgriep
Could you post your Nagios XI System Profile so we can review it?
To get your system profile. Login to the Nagios XI GUI using a web browser.
Click the "Admin" > "System Profile" Menu
Click the "Download Profile" button
Save the profile.zip file and upload it to the forum post.
Can you run the following as root and post the /tmp/info.txt file to the forum post?
Code: Select all
echo 'select * from xi_users;' | mysql -u root -pnagiosxi nagiosxi -t >/tmp/info.txt
echo 'select * from xi_usermeta;' | mysql -u root -pnagiosxi nagiosxi -t >>/tmp/info.txt
echo 'select * from xi_options;' |mysql -t -u root -pnagiosxi nagiosxi |grep mail >>/tmp/info.txt
echo 'select * from xi_options;' |mysql -t -u root -pnagiosxi nagiosxi |grep smtp >>/tmp/info.txt
tail -100 /var/log/maillog >>/tmp/info.txt
tail -100 /usr/local/nagiosxi/tmp/phpmailer.log >>/tmp/info.txt
Re: Notifications not going out.
Posted: Mon Apr 22, 2019 1:24 pm
by mkeey
Lot's of proprietary information in both of those requests. Sent via two separate private messages - MKeey
Re: Notifications not going out.
Posted: Mon Apr 22, 2019 3:05 pm
by tgriep
I sent a PM to you.
Re: Notifications not going out.
Posted: Tue Apr 23, 2019 9:03 am
by mkeey
Sent a PM with the CAP file - MKeey
Re: Notifications not going out.
Posted: Tue Apr 23, 2019 9:11 am
by tgriep
I just answered in the PM.
What I see in the tcpdump file is that the Nagios XI server is sending the email to the SMTP host and that the SMTP host is accepting it.
At this point, someone needs to login to the SMTP host and troubleshoot that system.
Re: Notifications not going out.
Posted: Fri Apr 26, 2019 7:37 am
by mkeey
Finally got this to work. After 3 days of back & forth with our email admins they found that the owner wasn't defined to the email system as a valid user. All of this and it was a setup issue on their end. But, it was a great learning experience! Thanks for all your help, please close case as resolved - MKeey
Re: Notifications not going out.
Posted: Fri Apr 26, 2019 9:30 am
by benjaminsmith
Hi
@mkeey,
But, it was a great learning experience! Thanks for all your help, please close case as resolved - MKeey
Thanks for the update, a glad to hear it's working again. We'll close this out.