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Re: Critical notifications not being sent from XI
Posted: Tue Jun 11, 2019 10:01 am
by rferebee
I found another Service Check that isn't sending out notifications to the ServerSupportContact group.
Can I PM you another system profile so you can take a look?
Re: Critical notifications not being sent from XI
Posted: Tue Jun 11, 2019 10:19 am
by rferebee
Never mind, I found the problem.
Re: Critical notifications not being sent from XI
Posted: Tue Jun 11, 2019 2:34 pm
by ssax
So is there still an outstanding issue here or is it resolved?
Re: Critical notifications not being sent from XI
Posted: Tue Jun 11, 2019 3:02 pm
by rferebee
Original problem still stands. Waiting until you give me the green light to disable the copied Service Check you told me to make.
Re: Critical notifications not being sent from XI
Posted: Tue Jun 11, 2019 3:18 pm
by ssax
Ok, please PM one of us a fresh copy of your profile so that we can dig into it since there have been changes.
I'll reach out to cdienger and see if he needs any additional info and if you're okay to disable the coped service check.
Re: Critical notifications not being sent from XI
Posted: Tue Jun 11, 2019 3:20 pm
by ssax
Did the new service send followup emails?
Re: Critical notifications not being sent from XI
Posted: Tue Jun 11, 2019 3:34 pm
by rferebee
Yes, the new service is working as intended. It sent the 24 hour follow up email this morning.
I might let it go for another day or two just to see if it sends the others.
Re: Critical notifications not being sent from XI
Posted: Tue Jun 11, 2019 4:13 pm
by ssax
Ok, please PM one of us a fresh copy of your profile so that we can dig into it since there have been changes.
Re: Critical notifications not being sent from XI
Posted: Mon Jun 24, 2019 10:28 am
by rferebee
@ssax Any updates for me?
Re: Critical notifications not being sent from XI
Posted: Mon Jun 24, 2019 5:06 pm
by ssax
Please create a ticket for this and include a link back to this forum thread so we can get a remote session setup:
https://support.nagios.com/tickets/