Re: Delayed Notification
Posted: Thu Jun 11, 2020 2:05 pm
We just tested the exact same check on a clean install running the same version of Nagios and it worked. I believe it should generate a notification about ten minutes after the hard state is reached.
*test case logs
Can you please click on Notifications under Incident Management on the left pane of the home page to see if the notification for that event is listed?
We also need to see the host state as well as the service state, because a down host could have suppressed notifications for dependent services. Please perform the following steps to gather more information.
( .pdf or .csv )
Code: Select all
[Thu Jun 11 11:35:36 2020] SERVICE ALERT: localhost;SSH;CRITICAL;SOFT;1;connect to address 127.0.0.1 and port 22: Connection refused
[Thu Jun 11 11:36:36 2020] SERVICE ALERT: localhost;SSH;CRITICAL;SOFT;2;connect to address 127.0.0.1 and port 22: Connection refused
[Thu Jun 11 11:37:36 2020] SERVICE ALERT: localhost;SSH;CRITICAL;SOFT;3;connect to address 127.0.0.1 and port 22: Connection refused
[Thu Jun 11 11:38:34 2020] SERVICE ALERT: localhost;SSH;CRITICAL;SOFT;4;connect to address 127.0.0.1 and port 22: Connection refused
[Thu Jun 11 11:39:32 2020] SERVICE ALERT: localhost;SSH;CRITICAL;HARD;5;connect to address 127.0.0.1 and port 22: Connection refused
[Thu Jun 11 11:49:29 2020] SERVICE NOTIFICATION: nagiosadmin;localhost;SSH;CRITICAL;xi_service_notification_handler;connect to address 127.0.0.1 and port 22: Connection refused
Can you please click on Notifications under Incident Management on the left pane of the home page to see if the notification for that event is listed?
We also need to see the host state as well as the service state, because a down host could have suppressed notifications for dependent services. Please perform the following steps to gather more information.
- Navigate to the Reports section of XI using the top bar > then click on State History under Available Reports on the left pane.
- Adjust the Period to include the time the problem occurred.
- Select the host from the Limit To dropdown.
- Don't limit the Services, we want to see host and service states.
- For Type, select Both.
- For State Type, select Both.
- For State, select Any.
- Click Run.
( .pdf or .csv )