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Re: Unable to apply config after 5.8.2 update
Posted: Fri Mar 12, 2021 4:16 pm
by rferebee
Code: Select all
PHP Parse error: syntax error, unexpected end of file in /tmp/bpifixtmp/bpi_fixer_thing.php on line 90
Re: Unable to apply config after 5.8.2 update
Posted: Mon Mar 15, 2021 10:06 am
by rferebee
We're experiencing a new issue that was reported over the weekend since updating to 5.8.2.
Users with limited access to hosts/services (or maybe just non-admins) are experiencing longer that normal wait times for certain dashlets and screens to load in the XI console. This is just a guess, but it seems like XI having to parse through permissions to determine what the user has access to is causing the delay. For example, the Service Status and Host Status Summary dashlets are taking up to 10 minutes to load for certain users, as well as the 'Operations Center/Screen' sections.
We have not seen this problem in the past.
As a troubleshooting step, I granted a limited user full read-access to all hosts/services and that seemed to resolve the issue immediately.
Re: Unable to apply config after 5.8.2 update
Posted: Mon Mar 15, 2021 11:47 am
by dchurch
This sounds like a bug in Nagios XI. My guess would be that the CPU spikes during the 10 minutes it takes for the request to finish, likely due to a database index not being used properly (in which case the database schema should be fixed and/or the query modified), or a PHP operation with a big complexity (in which case the code should be updated).
In order to escalate this issue and take a deeper dive into what's causing this, I'd suggest you
create a ticket so we can hopefully get this resolved ASAP.
Re: Unable to apply config after 5.8.2 update
Posted: Thu Mar 18, 2021 11:45 am
by rferebee
This was resolved by Tom in a separate support ticket. Thank you!
Re: Unable to apply config after 5.8.2 update
Posted: Thu Mar 18, 2021 2:20 pm
by dchurch
Glad to hear you resolved it! Locking thread.
If you have any additional issues, feel free to make a new thread.