Emails not getting generated after 2FA enablement

[pbroste]

Hello @pavan509

Let's take a look at the eventman.log to see what messages are reported during the phpmailer event:

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tar -czvf file.tar.gz /usr/local/nagiosxi/var/*.log

Thanks,
Perry

[pavan509]

Hello Perry,

Please find the requested log file.

[ssax]

Please enable debug logging and send us the output when using the Send a Test Email functionality:

https://support.nagios.com/kb/article/p ... g-820.html

You may need to upgrade your PHP (you're running PHP 5.4 ) as TLS 1.2 wasn't fully supported until PHP 5.6.28+:

https://support.nagios.com/kb/article/n ... 7-860.html

[pavan509]

Hello Ssax,

Please find the outputs as attached for the below commands.

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tail -Fn0 /var/log/httpd/* /var/log/apache2/* >> /tmp/results1.txt

results1.txt

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tar -czvf file.tar.gz /usr/local/nagiosxi/var/*.log

file.tar.gz

[pavan509]

Hello Ssax and Perry,

I have updated the PHP version to 7.2 as suggested in the https://support.nagios.com/kb/article/n ... 7-860.html and tested sending a test email with tls and port 587. It was successfully delivered.

Thanks for your continuous support in getting this issue addressed and solved.

Now, I have updated the same settings by upgrading the PHP version on another server and sent a test email but it resulted in the same error which I got earlier. So I am unable to figure what steps I have missed. Could you please help me in fixing the issue in the other server as well?

Attached are the basic logs which were captured.

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tail -Fn0 /var/log/httpd/* /var/log/apache2/* >> /tmp/results1.txt

results1.txt

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tar -czvf file.tar.gz /usr/local/nagiosxi/var/*.log

file.tar.gz

[ssax]

Enabled debug logging on that system:

https://support.nagios.com/kb/article/p ... g-820.html

Click the Send a Test Email button and send the full output.

[pavan509]

Hello ssax,

Sent you the details via PM.

[ssax]

The XI server doesn't trust the issuer of your SMTP server's certificate.

You'll need to update the OS to trust the issuer of your SMTP server's TLS certificate:

https://manuals.gfi.com/en/kerio/connec ... -1605.html

Then test again.