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Re: Emails not getting generated after 2FA enablement
Posted: Wed Sep 08, 2021 4:08 pm
by pbroste
Hello @pavan509
Let's take a look at the eventman.log to see what messages are reported during the phpmailer event:
Code: Select all
tar -czvf file.tar.gz /usr/local/nagiosxi/var/*.log
Thanks,
Perry
Re: Emails not getting generated after 2FA enablement
Posted: Mon Sep 13, 2021 5:49 am
by pavan509
Hello Perry,
Please find the requested log file.
Re: Emails not getting generated after 2FA enablement
Posted: Mon Sep 13, 2021 5:17 pm
by ssax
Please enable debug logging and send us the output when using the Send a Test Email functionality:
https://support.nagios.com/kb/article/p ... g-820.html
You may need to upgrade your PHP (you're running PHP 5.4 ) as TLS 1.2 wasn't fully supported until PHP 5.6.28+:
https://support.nagios.com/kb/article/n ... 7-860.html
Re: Emails not getting generated after 2FA enablement
Posted: Tue Sep 14, 2021 1:41 am
by pavan509
Hello Ssax,
Please find the outputs as attached for the below commands.
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tail -Fn0 /var/log/httpd/* /var/log/apache2/* >> /tmp/results1.txt
results1.txt
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tar -czvf file.tar.gz /usr/local/nagiosxi/var/*.log
file.tar.gz
Re: Emails not getting generated after 2FA enablement
Posted: Tue Sep 14, 2021 4:51 am
by pavan509
Hello Ssax and Perry,
I have updated the PHP version to 7.2 as suggested in the
https://support.nagios.com/kb/article/n ... 7-860.html and tested sending a test email with tls and port 587. It was successfully delivered.
Thanks for your continuous support in getting this issue addressed and solved.
Now, I have updated the same settings by upgrading the PHP version on another server and sent a test email but it resulted in the same error which I got earlier. So I am unable to figure what steps I have missed. Could you please help me in fixing the issue in the other server as well?
Attached are the basic logs which were captured.
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tail -Fn0 /var/log/httpd/* /var/log/apache2/* >> /tmp/results1.txt
results1.txt
Code: Select all
tar -czvf file.tar.gz /usr/local/nagiosxi/var/*.log
file.tar.gz
Re: Emails not getting generated after 2FA enablement
Posted: Tue Sep 14, 2021 2:38 pm
by ssax
Enabled debug logging on that system:
https://support.nagios.com/kb/article/p ... g-820.html
Click the Send a Test Email button and send the full output.
Re: Emails not getting generated after 2FA enablement
Posted: Wed Sep 15, 2021 11:23 am
by pavan509
Hello ssax,
Sent you the details via PM.
Re: Emails not getting generated after 2FA enablement
Posted: Wed Sep 15, 2021 6:00 pm
by ssax
The XI server doesn't trust the issuer of your SMTP server's certificate.
You'll need to update the OS to trust the issuer of your SMTP server's TLS certificate:
https://manuals.gfi.com/en/kerio/connec ... -1605.html
Then test again.