Nagios Support Forum

Posted: **Mon Oct 11, 2021 5:01 pm**

Hello @bsanjay

Apologize for the additional leg work on this one. We are thinking that there is a dependency that is missing.

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yum deplist php --source > yumdeplist.txt
yum list --installed > /tmp/yuminstalledlist.txt

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tar -czvf /tmp/apachelogs.tar.gz /etc/httpd/

Thanks again for sending these over,
Perry

Posted: **Tue Oct 12, 2021 2:49 am**

Hi pbroste,
I did PM you the requested logs.

Best Regards,
bsanjay

Posted: **Wed Oct 13, 2021 10:34 am**

Hello @bsanjay

Thanks for sending over the requested logs and we are reviewing them and follow up shortly.

Perry

Posted: **Wed Oct 13, 2021 11:52 am**

Hello @@bsanjay

We see that there is one package missing and want to go ahead and have you install it.

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yum -y install php-gd

Then restart the apache service:

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systemctl restart httpd

Follow up with the Apache logs so we can see what the service startup looks like:

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tar -czvf /tmp/apachelogs.tar.gz /var/log/httpd

Thanks again for sending these over,
Perry

Posted: **Thu Oct 14, 2021 10:26 am**

Hi pbroste,
We installed the recommended package and restarted httpd as per your instructions but the issue did not resolve. Please find the apache logs attached in PM,

Best Regards,
bsanjay

Posted: **Thu Oct 14, 2021 4:36 pm**

Hello @bsanjay

We need to get the exact Nagios XI version found here: '/usr/local/nagiosxi/var/xiversion' we found that the 'utilsx file for PHP is not correct.

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cat /usr/local/nagiosxi/var/xiversion > /tmp/nagiosversion.txt

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sudo cat /etc/os-release > /tmp/versions.txt  & sudo uname -a >> /tmp/versions.txt & sudo hostnamectl >> //tmp/versions.txt & cat /etc/os-release >> /tmp/versions.txt & hostnamectl >> /tmp/versions.txt & sudo rpm -qa | grep php >> /tmp/versions.txt & sudo apt list --installed | grep php >> /tmp/versions.txt

Please send the results via Private message.

Thanks,
Perry

Posted: **Mon Oct 18, 2021 3:27 am**

Hi pbroste,
I did PM you the required output.

Best Regards,
bsanjay

Posted: **Mon Oct 18, 2021 3:45 pm**

Hello @bsanjay

Thanks for sending over the info. Attached is the 'utilsx.inc.php' that we want to have you replace with the attached file with the following set permissions:

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-rwxr-xr-- nagios nagios  /usr/local/nagiosxi/html/includes/utilsx.inc.php

Bounce the services, login to the UI, and let us know the results.

Thanks,
Perry

Posted: **Tue Oct 19, 2021 1:25 am**

Hi pbroste,
Did you attach the script file ? I am unable to find it. Please let me know where can i find it .

Best Regards,
bsanjay

Posted: **Tue Oct 19, 2021 9:07 am**

Hello @bsanjay

Sent via [PM] Private Message.

Thanks,
Perry

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