Issue with notifications on a host

[MSPk]

I understand that it would pick the values from the template but whats bothering us is the fact that we get these message suddenly without making any change to the system.

The other question I have is about changing the notification Interval on the services. It is currently set to 60mins and we are trying to change it to 0, the bulk modification tool is no longer active as the trial period is complete. I tried to change this value in the config files but when I run the apply config from the web browser the values are changed back to 60. Is there another way to change the values as doing invidually will take a lotttt of time.

[lmiltchev]

Yes, all changes to the config files made manually will be overwritten when you apply configuration. You need to change these values via the CCM, which I understand would take a long time, since your trial has expired. The other option is to purchase the Enterprise edition.

[MSPk]

Does nagios send out an alert everytime there is a change in the status information or it does only when the status of the host/service changes?
The reason why I ask this question is we are currently configuring service checks using check_nt to monitor mutiple windows services using single check. If a single service goes down then the status of the check changes to critical, what if another service goes down before the first service is up? does another notification is sent?

[abrist]

If a single service goes down then the status of the check changes to critical, what if another service goes down before the first service is up? does another notification is sent?

As the service check would already be in a HARD CRITICAL problem state, no. You will not receive a second notification if another service on the same check goes critical.

[MSPk]

Hi,

We have set the notification interval as zero for all the hosts to stop sending repeatative emails as we have configured our ticketing tool to raise automated alerts using these emails. however one of the teams want those alerts to be sent which, if enabled will create multiple tickets in our ITSM tool (every alert will raise a ticket on the tool). Is there any option where in I can set the repeatative alerts to be sent only to select contacts who receive alerts for that host.

[abrist]

You will want to look into escalations, the following link is core specific, but the general ideas still apply to XI:
http://nagios.sourceforge.net/docs/3_0/escalations.html

[MSPk]

I have set the first notification as one to make the escalatio n valid after the 1st notification is sent put and last notification as zero - to keep it valid till the service/host is UP and the check Interval as 60 to send out an email every 60 mins till the host/service is UP.....is my understanding correct? or should the values of first and last notificatio should be different?

I'm trying to send out an email to the team every 60mins till the issue is resolved.

[lmiltchev]

It sounds right, but just to be sure, go to: CCM->Host Escalations->click on the "View Text Config", and post the output.

I'm trying to send out an email to the team every 60mins till the issue is resolved.

Have you been able to achieve this?

[MSPk]

Code: Select all

define hostescalation {
	host_name                     		list of servers
	contacts                      		test
	first_notification            		0
	last_notification             		0
	notification_interval         		60
	escalation_period             		24x7
	escalation_options            		d,
	}	

[abrist]

first_notification 0

I believe this directive should be set to "1".