Nagios Support Forum

Hello Slansing,

I received an email auto-reply rejecting my request because Nagios' systems don't show me as being subscribed to a support/maintenance plan.

I think this is because my email address changed. I emailed '[email protected]' with our customer number and license info.

Can you guys please help us sort this out? We really do need to expedite this case.

Thanks,

-klee

Hi Klee, looks like you have not been added to the accepted email list. Could you have Leilani give us a call or email to approve you, we cannot add you without her direct permission. Thanks!

Hello Sreinhardt

Who is Leilani? Is she Nagios staff?

Thanks,

-Klee

This is who we have set as your site contact from you're parent company, not going to give out last name on the forum. I will check with sales if there is another way, but that is generally the only way we add new people to the approved email list.

Edit: We will try and get in contact with the person that we need approval from, and will let you know what happens.

Thank you very much. We've made contact via email.

-Klee

Great, I'll be locking this, since you should be sending in an email. Let us know if this is not the case.