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Re: Support Needed - XI Update
Posted: Thu Dec 12, 2013 11:53 am
by ancovington
I just submitted another email.
Re: Support Needed - XI Update
Posted: Thu Dec 12, 2013 11:56 am
by abrist
PM sent.
Re: Support Needed - XI Update
Posted: Mon Dec 16, 2013 11:19 am
by ancovington
What happens now that I submit the email?
Re: Support Needed - XI Update
Posted: Mon Dec 16, 2013 11:20 am
by abrist
You email did not go through. Did you get my pm?
Re: Support Needed - XI Update
Posted: Mon Dec 16, 2013 12:08 pm
by ancovington
Yes, I also responded to the PM.
Re: Support Needed - XI Update
Posted: Mon Dec 16, 2013 12:34 pm
by abrist
We have not yet received the email.
Re: Support Needed - XI Update
Posted: Mon Dec 16, 2013 1:13 pm
by ancovington
I just resent the email:
From: Covington, Ashley
Sent: Monday, December 16, 2013 1:11 PM
To:
[email protected]; Covington, Ashley
Subject: Nagios Support
Good afternoon,
This is Ashley Covington from Baltimore City Public Schools. We have bought Nagios Xi and we are currently experiencing some issues with setup. A tech from the support forum advised that we create a ticket in order to start a remote session. We have create added our Vcenter to Nagios, but it will not connect to the server for the Storage information. Could you please assist?
Re: Support Needed - XI Update
Posted: Mon Dec 16, 2013 1:26 pm
by abrist
We are checking the mail server as we speak.
Re: Support Needed - XI Update
Posted: Tue Dec 17, 2013 9:51 am
by ancovington
Were you able to find the messages?
Re: Support Needed - XI Update
Posted: Tue Dec 17, 2013 11:43 am
by slansing
It does not look like we have received anything from your domain, whether it was bounced back or not. Are you sure you are able to email our address from within your environment? Something on your end or in between is likely blocking.