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Your request was not processed in a timely manner...
Posted: Tue May 28, 2013 10:42 am
by GldRush98
Since updating to 2012R2.0 I have been getting this error any time I click schedule immediate check, or delete a comment, or anything that pops up the "Submitting command..." window.
I'm not sure what is causing this as our backup XI box does not do this... but our production does. Production forces SSL so I wonder if that has something to do with it?
Pre-2.0 release everything worked perfectly when clicking schedule immediate check or other commands.
It seems that the command is still ran (a check is forced, or a comment is deleted, etc...), but it always kicks this error (and no, the server is not busy):
Image2.png
Re: Your request was not processed in a timely manner...
Posted: Tue May 28, 2013 11:48 am
by lmiltchev
Go to: Admin->System Information->Monitoring Engine Status, and send us a screenshot of this page.
Also, run the following commands, and post the output:
Code: Select all
df -h
grep check_external /usr/local/nagios/etc/nagios.cfg
ll /usr/local/nagios/var/rw/nagios.cmd
Re: Your request was not processed in a timely manner...
Posted: Tue May 28, 2013 1:22 pm
by GldRush98
Ah, this is no good. More issues on the monitoring engine status page:
Image3.png
"error: No output from backend!"
Result of the commands:
Code: Select all
[root@nagios ~]# df -h
Filesystem Size Used Avail Use% Mounted on
/dev/mapper/VolGroup00-LogVol00
74G 3.6G 67G 6% /
/dev/xvda1 99M 22M 72M 24% /boot
tmpfs 1.0G 0 1.0G 0% /dev/shm
tmpfs 50M 1.9M 49M 4% /var/nagiosramdisk
Code: Select all
[root@nagios ~]# grep check_external /usr/local/nagios/etc/nagios.cfg
check_external_commands=1
Code: Select all
[root@nagios ~]# ll /usr/local/nagios/var/rw/nagios.cmd
prw-rw---- 1 nagios nagcmd 0 May 28 10:37 /usr/local/nagios/var/rw/nagios.cmd
Re: Your request was not processed in a timely manner...
Posted: Tue May 28, 2013 1:29 pm
by slansing
Can you run the following from the command line and return the output here?:
And please send us your profile.zip, it is downloadable from:
Admin > System Profile > Download
Please verify that you do not have any sensitive information within the zipped file and attach it here, we recommend that you remove the config snapshot as it will house your configuration information.
Re: Your request was not processed in a timely manner...
Posted: Tue May 28, 2013 2:03 pm
by GldRush98
Code: Select all
[root@nagios ~]# service crond status
crond (pid 2000) is running...
[root@nagios ~]# ps aux | grep crond
root 2000 0.0 0.0 74828 1168 ? Ss Jan25 5:35 crond
nagios 7982 0.0 0.0 102032 1572 ? S 13:58 0:00 crond
nagios 7983 0.0 0.0 102032 1572 ? S 13:58 0:00 crond
nagios 7984 0.0 0.0 102032 1572 ? S 13:58 0:00 crond
nagios 7985 0.0 0.0 102032 1572 ? S 13:58 0:00 crond
nagios 7986 0.0 0.0 102032 1572 ? S 13:58 0:00 crond
root 8193 0.0 0.0 61188 768 pts/0 S+ 13:58 0:00 grep crond
[root@nagios ~]#
I've attached the profile minus the snapshot.
Can I ask that once you have downloaded it that you delete the attachment?
Thank you for your help so far.
Re: Your request was not processed in a timely manner...
Posted: Tue May 28, 2013 2:21 pm
by abrist
Lets try stopping/killing/restarting nagios, ndo2db, and mysqld:
Code: Select all
service nagios stop
service ndo2db stop
service mysqld stop
killall nagios
killall ndo2db
killall mysqld
service mysqld start
service ndo2db start
service nagios start
Re: Your request was not processed in a timely manner...
Posted: Tue May 28, 2013 2:51 pm
by GldRush98
Didn't help. Something else that's related, I've only got 3 green checks in the top right corner instead of 6 green checks. I'm guessing that's because something isn't quite right with the backend monitoring.
Would it be worth it to try a reboot, or not?
Re: Your request was not processed in a timely manner...
Posted: Tue May 28, 2013 3:01 pm
by abrist
If a reboot is an option, do it.
Re: Your request was not processed in a timely manner...
Posted: Tue May 28, 2013 3:07 pm
by GldRush98
Rebooted, no change.
Re: Your request was not processed in a timely manner...
Posted: Tue May 28, 2013 3:15 pm
by lmiltchev
Run the following command and show the output: