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Clearing Service Acknowledgements
Posted: Wed Jun 12, 2013 9:10 am
by mbowden
How can you clear a service acknowledgemet in XI?
Re: Clearing Service Acknowledgements
Posted: Wed Jun 12, 2013 9:52 am
by slansing
You can either remove it as the user who created it, or remove it from Home > Acknowledgements.
Re: Clearing Service Acknowledgements
Posted: Wed Jun 12, 2013 1:55 pm
by mbowden
When I go to the service, the "Service Notes" Section indicates the "Service problem has been acknowledged"
However just below "Acknowledgements and Comments" it says "No comments or acknowledgements"
However the Services rollup on the host shows the wrench indicating an acknowledgement.
Yet in the home>acknowledgements section this acknowledgement is not listed.
Any Thoughts?
Re: Clearing Service Acknowledgements
Posted: Wed Jun 12, 2013 2:00 pm
by lmiltchev
What is the Nagios XI version that you are currently using?
Re: Clearing Service Acknowledgements
Posted: Wed Jun 12, 2013 2:40 pm
by mbowden
2012R1.8
Re: Clearing Service Acknowledgements
Posted: Wed Jun 12, 2013 3:46 pm
by lmiltchev
Under Service Status Detail click on the "Advanced" tab, then click on the "Remove problem acknowledgement" to remove the acknowledgement.
"Home->Incident Management->Acknowledgements->Delete" deletes only the comment, not the acknowledgement itself.
Re: Clearing Service Acknowledgements
Posted: Wed Jun 12, 2013 4:07 pm
by mbowden
Excellent Thank You!
Re: Clearing Service Acknowledgements
Posted: Thu Jun 13, 2013 9:24 am
by slansing
Closing as resolved.