Nagios Support Forum

After a few attempts, and setting up http and https accesses, we've made progress through the install. However, just when it appeared as if it would complete successfully, we ran into what appears to be a Proxy related issue on the NagioSQL Install portion, with a 403 Forbidden error. Wondering if that is something related to our 'safescan' detection? I've attached the Install.log.

There are also a few other install notes ("Unable to read consumer identity", as well as having to address a couple of times where "Another app is currently holding the yum lock; waiting for it to exit... The other application is: PackageKit").

Any direction would be appreciated.

Thank You,

Mark Stevenson

Did you make sure to follow the faq concerning proxies and XI? You usually need to add an exclude for at least localhost and 127.0.0.1.

http://support.nagios.com/wiki/index.php/Nagios_XI:FAQs#Problems_Using_Nagios_XI_With_Proxies wrote: In /etc/wgetrc :

http_proxy=http://myname:mypass@someproxyserver:port/ # All in one string this time
no_proxy=localhost,127.0.0.0/8,10.0.0.0/8,172.16.0.0/12,192.168.0.0/16 # Hosts to exclude from proxying

It does appear to have been a proxy related issue. And these additions have resolved the install problem. We manually completed the final steps of the fullinstall from the point of failure. We are progressing with Nagios configurations/add-ons based on our prototype integration, but will get back to a clean system and another fullinstall attempt to verify the exact details necessary to complete a system build procedure to make sure we don't miss any configuration or allowance.
Appreciate the very quick response and accurate resolution information. That kind of assistance goes a long way toward building customer confidence in both the product and the support knowledge. I am sure we will have additional questions as we move toward specific configurations to support our environment and operations interface requirements.
Thank You...Mark S.

No problem at all, and thank you for your kind words and confidence in the nagios support staff here in MN. We will close and lock the thread, but by all means if you have future issues as you evaluate the product let us know and we will strive to provide you with timely resolutions.

A few web sites you should be aware of are:

The Exchange (community plugins and scripts)
The FAQ (many common issues resolved here)
The Library (docs and more docs)