Nagios Support Forum

Still new to nagios, but I have a two users that just can't get an email from a nagios check.
I can send them a test email from nagiosxi
I can telnet to the SENDMAIL server (same machine as the Nagios server) and send them a successful email
I can copy a working contact and simply change the email to one of the users that is having trouble and it still doesn't work.

According to the NAgios log the email is sent.
The users have checked all SPAM/JUNK mail and nothing is showing up.
Just curious if anyone else had this problem or suggest something for me to check.
Thanks!

Check the following places to make sure notifications are enabled.


Logged in as the desired user:
Configure->My Account Settings->Notification Methods Make sure that email is selected as an option.

As the nagiosadmin:
Go to Configure->Core Config Manager->Contacts and make sure notifications are enabled for that contact and that the appropriate commands are activated for notifications. (These can also be specified in a template if you want the similar settings for everyone). The default template for any contact is xi_contact_generic.

Thanks well as soon as i added them as an XI user it worked fine. Very strange. Thanks