Nagios Support Forum

I'm in the process of upgrading from Nagios Core Version 3.2.1 to Nagios XI.

in Nagios 3.2.1 there is a "On-Call Setup" link that my different support groups are able to change the primary contact weekly as the on-call schedule changed.

I would like to configure that in XI. How would that work? The "on-call support" link is not in XI that I can find.
I have my host escalations set but I see no way in changing the primary on call person. I found the user notification black out area but with that each user would need to login weekly and change their setting. currently the previous on call person was responsible for changing the contact info otherwise they would get the alert.

I hope I making this more complicated than it really is. If somebody could explain how to set this up or point me to the doc I would appreciate it.

thanks
-pete

In core, the 'vanilla' way of handling on-call rotation is through time periods. Is you on call rotation link custom?

on the main screen in the bottom left under system I see this...

System
Comments
Downtime
Process Info
Performance Info
Scheduling Queue
Configuration
On-Call Setup

Sorry didn't answer your question.

I have no idea if it is custom. it was set up this way when I started with the company 3 plus years ago. The link has just always been there. the previous admin may have customized it. I just don't know

-pete

Since this is a custom menu, we cannot guarantee that it will function properly after migrating Nagios Core to XI. Having said that, I would recommend migrating to a test server first, before moving it to production. Each Nagios XI license is approved for up to three installations: one primary monitoring/production, one backup/failover, and one test environment. Please, review our documentation on migrating Nagios Core to XI here:

http://assets.nagios.com/downloads/nagi ... ios_XI.pdf

Just to be clear...

you're saying the on-call link I have on my old version of Nagios is something custom the previous admin created on his own?
or was this a plugin which is no longer available and needs to be imported from the previous install?

I'd also like to know if there's any Nagios XI "on-call" plugin available.

There has to be a way in Nagios when you have 2 or more people supporting something that the first person gets the first two nagios alerts and if the alert isn't acknowledged or resolved the first and second person on the support team are notified. I realize this can be done with the Notification times but have teams of 6 or more and then each user would need to go in and change their times.

The previous version of core was nice. you created your escalation groups and then from the one interface you set how many alerts before the next person was notified and the order in which to contact.
I find it hard to believe this functionality was removed in this version so I'm hoping I'm just explaining my needs incorrectly.

Nagios XI fully supports escalations. You will find them in the CCM: Configure --> Core Config Manager --> Alerting --> Host and Service Escalations. The escalations work just as they would in core:
http://assets.nagios.com/downloads/nagi ... ations.pdf
http://nagios.sourceforge.net/docs/3_0/escalations.html

I am also giving a presentation at the Nagios World Conference this year in regards to using an on-call rotation with NagiosXI. i actively use it with groups of 10+ people rotating who is on call and who gets alerts, all automatically and behind the scenes. I believe they make the papers available after the conference.

basically it is a mix of some custom scripts and escalations.