Escalation Schemes
Posted: Tue Nov 16, 2010 10:47 am
I'm trying to setup an escalation similar to the following:
0min, 30min - contact group 1, contact group 2
60min, 90min - contact group1, contact group 2, contact group 3
120min - contact group 1, contact group 4
pause for 1 hour then restart
Not sure how I can either do this or do something close to it. Let me know. thanks.
0min, 30min - contact group 1, contact group 2
60min, 90min - contact group1, contact group 2, contact group 3
120min - contact group 1, contact group 4
pause for 1 hour then restart
Not sure how I can either do this or do something close to it. Let me know. thanks.