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Two differnet resolution team for one service

Posted: Thu Sep 05, 2013 11:06 pm
by padu_3891
Hello Team,

I want to set up a service for which critical alerts should point to one resolution team and
warning alert should point to another resolution team.
As per my current definition, I can set up two duplicate services, one for critical and other for warning.

Is there a way to set up one definition and defining two different teams in that.

Thx.

Re: Two differnet resolution team for one service

Posted: Fri Sep 06, 2013 9:29 am
by abrist
Define 2 contacts or contact groups, one which gets notifications for warnings and the other for criticals. Assign both to the service in question.

Re: Two differnet resolution team for one service

Posted: Mon Jun 01, 2015 12:06 pm
by padu_3891
Thank you it works :)