Nagios Support Forum

My company is trying the trial version of Nagios XI. We cannot get the CCM configured. Is it possible that someone from support reach out so that we can do a support webex in order to use this to it's fullest potential?

If you have a specific issue, the forums are the first place to check for assistance. Chances are someone else has had the same issue you are having and there is a resolution already. Otherwise, you can explain your issue here and we can help out. Remote sessions are reserved for very difficult issues when all other avenues have been exhausted, and you must be a paying customer in order to receive remote support.

We offer a one time per client quickstart service (remote session with voice): http://www.nagios.com/services/quickstart/request
Additionally, we can try to tackle your issues right here on the forums.

I viewed some of the other forums and nothing has helped, but we really do not have time to go through each forum topic to find a solution.
We need help setting up alerts and notifications because we aren't receiving either in fact we get an error message when we attempt to send out a test email saying it cannot connect to the SMTP server.
Also, our CCM isn't configuring correctly and because of that we aren't allowed to set up the VM host monitoring. We really just need assistance to get the server up and running properly so that we can decide if this is something we would like to purchase.

You can sign up for the quickstart using the link abrist posted, but in the meantime we can try and handle your issue here on the forums.

Can you provide some more information about your setup? Namely the OS and version, Nagios product and version, and your SMTP service/daemon. And what do you mean by you can't configure CCM? What errors are you receiving?

This is a sample of the error that I am receiving for email setup. It is set for smtp and the server is valid.

[root@localhost ~]# tail -25 /var/log/maillog
Sep 26 11:26:26 localhost postfix/error[26961]: EAE824B3B: to=<ancovington@bcps. k12.md.us>, relay=none, delay=170746, delays=170745/0.26/0/0, dsn=4.4.1, status= deferred (delivery temporarily suspended: connect to bcps.k12.md.us[10.201.16.20 1]:25: Connection refused)
Sep 26 11:26:26 localhost postfix/error[26966]: E7E532E41: to=<ancovington@bcps. k12.md.us>, relay=none, delay=350687, delays=350686/0.26/0/0, dsn=4.4.1, status= deferred (delivery temporarily suspended: connect to bcps.k12.md.us[10.201.16.20 1]:25: Connection refused)

This is the outcome on the CCM main page:

Nagios CCM 1.03

The Nagios CCM (Core Configuration Manager) is a front-end interface for managing Nagios object configuration files.
Changes made in the CCM are written to a database, and when configurations are applied, they are written to physical configuration files.
All configuration changes need to be verified for logical and syntax errors before Nagios can utilize them and restart successfully.
No changes will take place until the configurations are written to file and Nagios is restarted with a valid configuration.

It looks like a problem on your remote SMTP server. Can you send mail to it from the command line?
Hit Enter, type:
and hit Ctrl+D.

This should send a test message to your email. If you get it, there may be a problem with the way Nagios sends mail. If you do not, then you may have a misconfiguration either on your SMTP server or on your Nagios server.

As for the CCM, I don't see any issues. The four bullet points you listed are the default landing page text when you enter the CCM. The links on the left side allow you to configure hosts and services.

According to the Documentation on installing NAgios Xi, the CCM portion should show something different. This is suppose to be the place where we delete hosts and it doesn't take me past this one screen.

In reference to email notifications, if there is an issue with the way that Nagios is setup to send out emails what can be done? Right now we get an error message is returned saying:

A test email was sent to [email protected]
----
Mailer said: SMTP Error: Could not authenticate. (method=smtp;host=exchHT.admin.bcps.k12.md.us;port=25;smtpauth=true;security=none)
An error occurred sending a test email!

I'm not quite sure what you mean by not able to get the CCM configured, it should be all set up upon installation. When you access Configure > CCM > are you saying that you don't have any options on the left hand menu? You can't navigate to Configuration Wizards, or any of the dropdown object configuration pages such as Hosts or Services?

No, I cannot.

In reference to email notifications, if there is an issue with the way that Nagios is setup to send out emails what can be done? Right now we get an error message is returned saying:

A test email was sent to [email protected]
----
Mailer said: SMTP Error: Could not authenticate. (method=smtp;host=exchHT.admin.bcps.k12.md.us;port=25;smtpauth=true;security=none)
An error occurred sending a test email!