Nagios Support Forum

Hi,

I have NagiosXI and OTRS running on two different servers and i want to automate help-desk ticketing (and acknowledgments too) based on host and service alerts.

It seems there's nobody who is successful in the above integration, in the recent past.

Appreciate any ideas or help regarding this.

Thanks in advance.

Does OTRS support opening a ticket by e-mail? I would imagine the easiest way to do it would be to have Nagios send alert e-mails to the ticket creation address. Would you need tickets to be closed on recovery as well, or do you want humans to do that?

Hi,

Yes, OTRS supports opening a ticket by e-mail. I want to automate the process of closing the ticket if Nagios sends the recovery alert to OTRS.

I do understand that most of the work/scripting is required at the OTRS side (Like filtering the received emails and taking the respective action), i wast just looking out for any OTRS-addon, etc., for NagiosXI(or NagiosXI addon for OTRS ) or any idea from anybody who has tried such an integration successfully.

Currently, we're monitoring 1000 services for 80 servers and we're around 10 engineers. It would be great to have the monitoring system and helpdesk system integrated.

Thanks

We haven't used OTRS in-house, so we're not experts at this.

It looks like there might be some Nagios integration with OTRS. Most of the integration information I've found on Google appears to be designed for Nagios Core. That will still work with Nagios XI, but will require more work that a simple "upload this component and it should work" solution.

Check out the information at the URLs below and see if you think they would accomplish what you're looking for:

http://exchange.nagios.org/directory/Ad ... RS/details

http://lists.otrs.org/pipermail/dev/200 ... 00890.html