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Service Escalation Management
Posted: Fri Mar 05, 2010 12:43 pm
by airserv
When I try to add a service Escalation, the services box is required; but I'm not sure what's to be expected there. When I click on the button to add something there, it's totally empty. Because this is a required field, I can't create a Service Escalation. Am I missing something?
Re: Service Escalation Management
Posted: Mon Mar 08, 2010 10:36 am
by mmestnik
1. You have to first select a host or hostgroup.
2. Then the service(s) "common" to all hosts will be available to be selected. In my test selecting a Windows and Linux host yielded just the "PING" service.
You should find that selecting a single hosts populates this with all the checks for that host.
Re: Service Escalation Management
Posted: Thu Mar 11, 2010 9:33 am
by airserv
hmm, that still doesn't seem to be working for me. I should note that I'm using XI.
Re: Service Escalation Management
Posted: Thu Mar 11, 2010 11:36 am
by mmestnik
Perhaps it's a browser comparability issue.
I'm using Firefox 3.6
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2) Gecko/20100115 Firefox/3.6 (.NET CLR 3.5.30729)
Re: Service Escalation Management
Posted: Fri Mar 12, 2010 8:14 am
by airserv
I too am using Firefox.
Re: Service Escalation Management
Posted: Sat Mar 13, 2010 7:39 pm
by mmestnik
Why don't you walk though what you are doing, step by step. Include the full information about your Browser and it's OS.
Screenshots, if you can't find the words to describe things.