Nagios Support Forum

Hello,

I'm trialing NagiosXI and downloaded the virtual machine. The virtual machine starts and I can logon with the root password but I am unable to login via the web interface. I have looked through the guides, one says the first time you use the web interface it will run a setup wizard. This did not happen. Just the default logon screen. Also found default username of "nagiosadmin" with passwords "welcome" and "random" but none of these work.

Any suggestions on how to logon to the web interface?

Hello,

I downloaded the VHD of Nagios XI to trial it. Starts properly in Virtual PC, can login as root. But when I try to access the web interface I'm prompted for a username/pw all the guides say it should start a installation wizard. I found a few default passwords "nagiosadmin" with "random" and "welcome" neither work. Any ideas?

try
UN: "nagiosadmin"
PWD:"nagiosxi"

Hi,

I am having the exact same problem running Nagios XI on a VMWare Appliance - every attempt at logging in results in a "NSP: Sorry Dave, I can't let you do that" (I've cleared the cache - not that I was using an earlier version of Nagios - and tried on different browsers).

The root password and console access works as described in the VMware notes.

When I try to configure the Nagios XI web interface on first use (clicking on "Access Nagios XI"), it does not step through the setup as per the tutorial video, but instead jumps to a log-in screen, and no combination of username/password works (I've tried the suggested nagiosadmin/nagiosxi, nagiosadmin/welcome).

Nor does any username (root, nagiosadmin, nagios, admin etc) work in resetting password. In all cases I get the "NSP: Sorry Dave, I can't let you do that".

I've tried this on two different machines and browsers - is it possible its an issue with the current VMWare Appliance?

(I'm using this one: http://assets.nagios.com/downloads/nagi ... vmware.zip )

Thanks,

Damien

Your server's time is probably out of sync with the web browser. You can sync your server's time with the following commands.
If that doesn't fix it, then you'll need to specify your UTC offset in your /etc/php.ini file. The directions for this are located on our FAQ below:
http://support.nagios.com/wiki/index.ph ... e.22_Error

Thanks - it was indeed server/client mismatch.

Interestingly, I've noticed its only the time of the day, and not the relative across timezones which needed to be changed - so 19:19:00 CDT on the Server worked with 19:19:00 GMT on the client!

But I've got access to the web interface now and can start my evaluation,

Thanks,

Damien

Feel free to contact us if you require any additional assistance.
Thanks!