Nagios Support Forum

Hi All,

I am a nagios xi admin user+contact and whenever sending the test mail from admin->manage email settings->send test mail, i am able to get immediately but when trying to send an test notification from notification options-> send test notification not getting any test notification .

I have double check the notification method and notification preference to check and update the enable notification and notification method to email

But in the nagios UI it is showing test notification was sent.. like below .

ADDRESSES Array ( [0] => Array ( [name] => [email] => [email protected] ) )
Send Test Notifications

A test email notification was sent to [email protected]
Click the button below to send test notifications to your email and/or mobile phone.
Email notifications will be sent to: [email protected]


Please anyone suggest me what other things i need to check or modify or what is the cause of this issues ?

Thanks in advance...

Bijay Ojha

Do you use an smtp relay? Are you trying to send to same email address in both cases?
What is the ouput of :

Hi abrist,

Thank you for the replay..

Yes, we are using an smtp relay and i am trying to send to the same mail id for bothe test mail/test notification.

Please find the below output of the command.-- tail -25 /var/log/maillog

Oct 21 00:06:41 nagiosxi sendmail[5978]: r9L46f53005978: from=<[email protected]>, size=659, class=0, nrcpts=1, msgid=<[email protected]>, proto=ESMTP, daemon=MTA, relay=monitoring-template [127.0.0.1]
Oct 21 00:06:41 nagiosxi sendmail[5975]: r9L46fsG005975: to=[email protected], ctladdr=nagios (501/100), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=30339, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (r9L46f53005978 Message accepted for delivery)
Oct 21 00:06:41 nagiosxi sendmail[5980]: STARTTLS=client, relay=xxxxxx.com.s9a1.psmtp.com., version=TLSv1/SSLv3, verify=FAIL, cipher=AES256-SHA, bits=256/256
Oct 21 00:06:44 nagiosxi sendmail[5980]: r9L46f53005978: to=<[email protected]>, ctladdr=<[email protected]> (501/100), delay=00:00:03, xdelay=00:00:03, mailer=esmtp, pri=120659, relay=xxxxxx.com.s9a1.psmtp.com. [74.125.148.10], dsn=2.0.0, stat=Sent (Thanks)
Oct 21 00:08:21 nagiosxi sendmail[8924]: r9L48LOD008924: from=nagios, size=346, class=0, nrcpts=1, msgid=<[email protected]>, relay=nagios@localhost
Oct 21 00:08:21 nagiosxi sendmail[8927]: r9L48LX0008927: from=<[email protected]>, size=666, class=0, nrcpts=1, msgid=<[email protected]>, proto=ESMTP, daemon=MTA, relay=monitoring-template [127.0.0.1]
Oct 21 00:08:21 nagiosxi sendmail[8924]: r9L48LOD008924: to=[email protected], ctladdr=nagios (501/100), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=30346, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (r9L48LX0008927 Message accepted for delivery)
Oct 21 00:08:21 nagiosxi sendmail[8929]: STARTTLS=client, relay=xxxxxx.com.s9a1.psmtp.com., version=TLSv1/SSLv3, verify=FAIL, cipher=AES256-SHA, bits=256/256
Oct 21 00:08:24 nagiosxi sendmail[8929]: r9L48LX0008927: to=<[email protected]>, ctladdr=<[email protected]> (501/100), delay=00:00:03, xdelay=00:00:03, mailer=esmtp, pri=120666, relay=xxxxxx.com.s9a1.psmtp.com. [74.125.148.10], dsn=2.0.0, stat=Sent (Thanks)
Oct 21 02:53:24 nagiosxi sendmail[20393]: r9L6rOgd020393: from=nagios, size=336, class=0, nrcpts=1, msgid=<[email protected]>, relay=nagios@localhost
Oct 21 02:53:24 nagiosxi sendmail[20396]: r9L6rOxg020396: from=<[email protected]>, size=656, class=0, nrcpts=1, msgid=<[email protected]>, proto=ESMTP, daemon=MTA, relay=monitoring-template [127.0.0.1]
Oct 21 02:53:24 nagiosxi sendmail[20393]: r9L6rOgd020393: to=[email protected], ctladdr=nagios (501/100), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=30336, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (r9L6rOxg020396 Message accepted for delivery)
Oct 21 02:53:26 nagiosxi sendmail[20398]: STARTTLS=client, relay=xxxxxx.com.s9a1.psmtp.com., version=TLSv1/SSLv3, verify=FAIL, cipher=AES256-SHA, bits=256/256
Oct 21 02:53:29 nagiosxi sendmail[20398]: r9L6rOxg020396: to=<[email protected]>, ctladdr=<[email protected]> (501/100), delay=00:00:05, xdelay=00:00:05, mailer=esmtp, pri=120656, relay=xxxxxx.com.s9a1.psmtp.com. [74.125.148.10], dsn=2.0.0, stat=Sent (Thanks)
Oct 21 03:13:22 nagiosxi sendmail[21755]: r9L7DLfE021755: from=nagios, size=323, class=0, nrcpts=1, msgid=<[email protected]>, relay=nagios@localhost
Oct 21 03:13:22 nagiosxi sendmail[21765]: r9L7DMmZ021765: from=<[email protected]>, size=643, class=0, nrcpts=1, msgid=<[email protected]>, proto=ESMTP, daemon=MTA, relay=monitoring-template [127.0.0.1]
Oct 21 03:13:22 nagiosxi sendmail[21755]: r9L7DLfE021755: to=[email protected], ctladdr=nagios (501/100), delay=00:00:01, xdelay=00:00:00, mailer=relay, pri=30323, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (r9L7DMmZ021765 Message accepted for delivery)
Oct 21 03:13:23 nagiosxi sendmail[21767]: STARTTLS=client, relay=xxxxxx.com.s9a1.psmtp.com., version=TLSv1/SSLv3, verify=FAIL, cipher=AES256-SHA, bits=256/256
Oct 21 03:13:25 nagiosxi sendmail[21767]: r9L7DMmZ021765: to=<[email protected]>, ctladdr=<[email protected]> (501/100), delay=00:00:03, xdelay=00:00:03, mailer=esmtp, pri=120643, relay=xxxxxx.com.s9a1.psmtp.com. [74.125.148.10], dsn=2.0.0, stat=Sent (Thanks)
Oct 21 04:02:18 nagiosxi sendmail[5909]: r9L82GUm005909: from=root, size=1162, class=0, nrcpts=1, msgid=<[email protected]>, relay=root@localhost
Oct 21 04:02:18 nagiosxi sendmail[5951]: r9L82Irc005951: from=<[email protected]>, size=1462, class=0, nrcpts=1, msgid=<[email protected]>, proto=ESMTP, daemon=MTA, relay=monitoring-template [127.0.0.1]
Oct 21 04:02:18 nagiosxi sendmail[5909]: r9L82GUm005909: to=root, ctladdr=root (0/0), delay=00:00:02, xdelay=00:00:00, mailer=relay, pri=31162, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (r9L82Irc005951 Message accepted for delivery)
Oct 21 04:02:18 nagiosxi sendmail[5952]: r9L82Irc005951: to=<[email protected]>, ctladdr=<[email protected]> (0/0), delay=00:00:00, xdelay=00:00:00, mailer=local, pri=31709, dsn=2.0.0, stat=Sent

EDIT: Linking to similar email-related thread by same user: support.nagios.com/forum/viewtopic.php?t=21609 - tmcdonald

Well, email is definitely being sent and is definitely accepted by the relay. If you are not receiving it, then it is most likely getting filtered on the relay. I would talk to your email admins.