Nagios Support Forum

Hey people
I need your suggestion. I have setup a notification service by phone and getting the calls whenever services or hosts go down. But there is a twist that we are getting calls for recovery services/hosts too that we don't want it. But we want the emails for recovery services/host only.
However if I remove the "" r "" option from the notification (template.cfg), this will not call for recovery service but will not send email too. Any suggestion would be appreciated.
Thanks

You may need two separate contacts in Nagios for each real person: one with an e-mail address that receives all notifications and one with a phone address that doesn't receive recovery notifications.

Did this fix the issue you were having, cesar.garza?

cbeattie wrote:You may need two separate contacts in Nagios for each real person: one with an e-mail address that receives all notifications and one with a phone address that doesn't receive recovery notifications.

Code: Select all

    define contact{
            name                            generic-contact-mail
            service_notification_period     24x7
            host_notification_period        24x7
            service_notification_options    w,u,c,r,f,s
            host_notification_options       d,u,r,f,s
            service_notification_commands   notify-service-by-mail
            host_notification_commands      notify-host-by-mail
            register                        0
            }

    define contact{
            name                            generic-contact-phone
            service_notification_period     24x7
            host_notification_period        24x7
            service_notification_options    w,u,c,f,s
            host_notification_options       d,u,f,s
            service_notification_commands   notify-service-by-phone
            host_notification_commands      notify-host-by-phone
            register                        0
            }

I made the changes in template.cfg and tried but i got the call but not RECOVERY email. I have attached the screenshot for your reference.

You have two templates, but do you also have two contacts defined using those templates?

For example: And both contacts are set to receive notifications from those hosts and services? It could be either by being directly assigned or as a member of the "support" contactgroup in the example.

cbeattie wrote:You have two templates, but do you also have two contacts defined using those templates?

For example:

Code: Select all

define contact {
	name cesar-phone
	use generic-contact
	contactgroups support
	pager xxxxx
}

define contact {
	name cesar-email
	use generic-contact-email
	contactgroups support
	email [email protected]
}

And both contacts are set to receive notifications from those hosts and services? It could be either by being directly assigned or as a member of the "support" contactgroup in the example.

So now i have made the new contact but still not able to receive RECOVERY emails. my templates are still same like above

Can you manually define the recovery definitions in that contact and try using it without a template? Also, what do your host/service notification options look like in the actual host/service definition?

slansing wrote:Can you manually define the recovery definitions in that contact and try using it without a template? Also, what do your host/service notification options look like in the actual host/service definition?

You know what whatever you told me to make a change, i did and its working now BUT if i put notification option only "" r "" it doesn't work but if i add any other option "" f "" it works. Weird thing. its okay to keep both option for me so thats fine.
Thanks for your help.