Nagios Support Forum

I have a user that attempted to schedule downtime for a host multiple times, the command was submitted through XI successfully, everything looks normal, but no downtime ever ended up being scheduled.

I attempted to schedule myself, and it worked immediately.

This user has been able to schedule downtime for other hosts without issue.

What could be causing this? How could I troubleshoot?

What version of XI are using?

2012R1.7

Did they get an error mentioning they did not have access to that host?

nope. I watched him attempt to schedule as he would for any host. The result was typical with a notification that the scheduling command was well received and Nagios would get to it sooner or later.

When you go to Home->Scheduled Downtime, do you see an entry for this host?

The user in question attempted to create the downtime entry twice, after which we checked "Scheduled Downtime" and found nothing. Once I went through the same procedure the entry did then show up in Scheduled Downtime.

He is a User with capabilities to see all hosts and services, control all hosts and services, and access advanced features. He has been able to schedule downtime in the past.

Start a running tail on the nagios log:
Then try to schedule a host downtime (logged in as this user) and watch the tail. See if anything will show up in the log.

nagios.log is extremely active. Do you know of any specific keywords I could look for to indicate downtime scheduling? I had grepped through the log looking for any mention of the host in question, and didn't find any log entries concerning downtime scheduling. Just status changes and notifications.

Try grepping the log file, using the username. For example, I was logged in my test box as user "ludmil". I scheduled a downtime for host "Mac.60". Then I grepped nagios.log for "ludmil". See the output below: