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Acknowledgements and Comments - Duration
Posted: Fri Dec 06, 2013 9:49 am
by TBT
When acknowledgements and comments are entered, are they retained indefinitely or purged after a certain amount of time?
Re: Acknowledgements and Comments - Duration
Posted: Fri Dec 06, 2013 10:01 am
by BanditBBS
TBT wrote:When acknowledgements and comments are entered, are they retained indefinitely or purged after a certain amount of time?
if sticky, then indefinitely. If not sticky, then they should leave when the status of the host/service changes.
Re: Acknowledgements and Comments - Duration
Posted: Fri Dec 06, 2013 10:23 am
by TBT
BanditBBS wrote:If sticky, then indefinitely. If not sticky, then they should leave when the status of the host/service changes.
How does one determine this "sticky" status?
Re: Acknowledgements and Comments - Duration
Posted: Fri Dec 06, 2013 10:27 am
by tmcdonald
There is a check box right in the acknowledge page that is checked by default
Re: Acknowledgements and Comments - Duration
Posted: Fri Dec 06, 2013 10:36 am
by TBT
tmcdonald wrote:There is a check box right in the acknowledge page that is checked by default
Okay. Now in the case of your Incident Manager product, when it does an Acknowledgement Callback, is it set sticky by default?
Re: Acknowledgements and Comments - Duration
Posted: Fri Dec 06, 2013 1:03 pm
by lmiltchev
Okay. Now in the case of your Incident Manager product, when it does an Acknowledgement Callback, is it set sticky by default?
No, it is not.