Nagios Support Forum

I am installing XI on a Dev RedHeat server for a POC here at Macy's System and Technology. I registered a user name of DanZ on the forum and I have an error on the install. How can I get some help with this error.

See Error log snip-it below.

Thanks
Dan Zalacain
Enterprise Monitoring
Infrastructure & Field Services
Macy's Systems & Technology
5985 State Bridge Road
Johns Creek, GA 30097
678-474-2274




First part og log
Nagios XI Installation Log
==========================
DATE: Thu Jan 2 11:02:04 EST 2014

DISTRO INFO:
RedHatEnterpriseServer
6.4
x86_64

THIS IS A NEW INSTALL!

INSTALLING:

ERROR PART OF LOG
Ajaxterm installed
Subcomponent 'ajaxterm' installed OK
--2014-01-02 11:28:27-- http://assets.nagios.com/downloads/nagi ... 64.tar.bz2
Resolving assets.nagios.com... 72.14.181.71
Connecting to assets.nagios.com|72.14.181.71|:80... connected.
HTTP request sent, awaiting response... 302 Found
Location: http://fd000xnchegrn01/?cfru=aHR0cDovL2 ... Rhci5iejI= [following]
--2014-01-02 11:28:27-- http://fd000xnchegrn01/?cfru=aHR0cDovL2 ... Rhci5iejI=
Resolving fd000xnchegrn01... 11.48.43.71
Connecting to fd000xnchegrn01|11.48.43.71|:80... connected.
HTTP request sent, awaiting response... 401 Unauthorized
Authorization failed.
Traceback (most recent call last):
File "./install", line 29, in <module>
tarname = tarfile.open(wkversion, 'r:bz2')
File "/usr/lib64/python2.6/tarfile.py", line 1670, in open
return func(name, filemode, fileobj, **kwargs)
File "/usr/lib64/python2.6/tarfile.py", line 1741, in bz2open
fileobj = bz2.BZ2File(name, mode, compresslevel=compresslevel)
IOError: [Errno 2] No such file or directory: 'wkhtmltopdf-0.10.0_rc2-static-am
ERROR: Subcomponent 'wkhtml' installation failed - exiting.
Subcomponents installation failed - exiting
RESULT=1

===================
INSTALLATION ERROR!
===================
Installation step failed - exiting.
Check for error messages in the install log (install.log).
If you require assistance in resolving the issue, please include install.log
in your communications with Nagios XI technical support.

The script that failed was: './A-subcomponents'

Are you behind a proxy?

Yes, Does the server equire access to the WEB to complete the install?

Yes. The following FAQ entry may be of interest to you:
http://support.nagios.com/wiki/index.ph ... th_Proxies

Once I make the changes to the system based on the FAQ do I just run the ./fullinstall again?

Yes you can run the fullinstall script again without issue, it will pick up where it left off.

I see that there is an offline install option. Can you provide me with documentation to perform a offline install. With a list of all tar files needed and what location they need to be in for the install script to find them. Thanks.

The offline installation method is a customer only feature, you would need to contact [email protected] as the documentation suggests.

Can XI monitor server stats agentless? (including file system space for a linux server?)

Yes there are a number of different ways of going about this, they would be passive checks in most cases. I would take a look at Configure > Monitoring Wizard > "list of wizards" for a number of these solutions. Some, including NRDS will require you to install a passive agent on the system you are monitoring, which essentially sets cron up to run plugins on that system and then push the output up to Nagios:

http://assets.nagios.com/downloads/nagi ... h_NRDS.pdf