Nagios Support Forum

I am working with a company which has about 10 admins and about 10 read only accounts they want to access Nagios XI. So they want the admins to be able to access the CCM with separate accounts.

I have set up the accounts in Admin/Users/Manage Users and made them contacts. I have also set up the admins in the CCM/Config Manager Admin/Manage Config Access with separate usernames and passwords that match the logins to the web interface.

However, when the admins try to login they cannot login to the CCM with username/password that was entered in the CCM. They can login fine to the web interface.

Am I missing something here? Or should all those admins use the nagiosadmin access to the CCM?

This is happening on Nagios XI versions 2012R2.5 and 2.7. CentOS version 6.x with 10 GB or RAM and 12 vCPU. Server load is very low as they are using gearman to carry the load.

mikew wrote:Am I missing something here? Or should all those admins use the nagiosadmin access to the CCM?

You are not missing something here afaik. Configuring new ccm accounts through the "manage config access" option is correct.
Did you check the "active" box for each of the new ccm users?

Yes all are checked as active.

None of the admins can login to the CCM unless they use the nagiosadmin user....which is problematic as they then could change that password.

Mike, I am not able to recreate the issue on Nagios XI 2012R2.7. The CCM login credentials are stored in nagiosql, so maybe you can try running a repair on the database... Not sure if this will help but it wouldn't hurt to try.

Here is an update on this problem.

The CCM does work as designed. The problem that we had was multiple users trying to login to the CCM from the same browser and not clearing cookies/cache or restarting the browser. An additional issue may have been multiple users with a read only account on Fusion and then logging into XI and the CCM, again sharing a browser as they were in a conference room.

Anyway, I have retested and all is OK.

Ahh, well that explains it!