Nagios Support Forum

We are considering Nagios as out monitoring solution and I have a few questions to help me determine if this will monitoring tool will be able to replace some monitoring solutions that we currently have in place.

• Does Nagios have a supported integration with ServiceNow(ITSM) for alerting?

• Does Nagios have a solution for SAP CCMS monitoring?

• Currently we utilize IBM Tivoli and utilize their "postemsg" for forwarding alerts from some of our critical applications and alert the end users. This code is built into the applications allow the application owners to trigger these alerts as needed. Does Nagios have an API that we could build a wrapper around for forwarding these type alerts?

• Can we customize the event data from the alerts to pass data to Service Now? We currently utilize the following event data with our existing monitoring environment and pass this data across to Service Now to allow our ITMS tools to determing assignment:

Hostname: XXXXXXX
Application Identifier: 2 or 3 letter identifier example: BB, TI, XYZ, ABC
Class: XXXXXX
Source: XXXXXX
Sub_Source: XXXXXXX

Specific integration with service now is not built in out of the box. However there are several projects on exchange.nagios.org that offer this integration. One in particular was created by one of our MVPs! http://exchange.nagios.org/directory/Pl ... er/details

Again, SAP monitoring is not built in OOB, however there are several plugins available for this, that might suite your needs. http://exchange.nagios.org/index.php?op ... sap%20ccms

There are many ways to forward events or send to various mailing addresses. I am not particularly familiar with how ibm does it, but its definitely possible! If it doesn't exist currently, we can always work with you on custom development for it too.

Yes, I would think you could do something similar to this, it really depends on how you are expecting to send data to service now. Likely you would want to do custom macros within your host and service objects, and use them to supplement the additional data you are looking for.