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Error Message after applying a configchange
Posted: Thu Feb 06, 2014 6:39 am
by sikainfo
Dear supporters,
since i have updated the installation to Nagios XI 2012R2.8c, i see following problem.
After a configchange in CCM (eg. deleting a host) the "Apply Configuration" command does not succeed.
Looking for the config snapshot there's no one.
doing a verify config, no problem, no errors.
running write config and restart everything looks good.
Look for me some entries in the cfg files are not removed correctly and / or there are some old hosts-, service-cofig files around.
do you have any hints to get this running again the normal way, because i do not want to cleanup every time after a small change the files and th worst thing ist there are no sanpshots where i can find the problem which occurs.
THX
Andy
Re: Error Message after applying a configchange
Posted: Thu Feb 06, 2014 9:35 am
by sikainfo
for your info i found out that the file hosttemplate.cfg is getting empty when applying a configuration, thats the reason why the verify crashes !
Re: Error Message after applying a configchange
Posted: Thu Feb 06, 2014 9:39 am
by BanditBBS
You mention doing a write config and then restart works. Did you actually do a verify after doing the write config? If so, that verify passes?
Re: Error Message after applying a configchange
Posted: Thu Feb 06, 2014 12:00 pm
by lmiltchev
@sikainfo
BanditBBS is correct. You need to write configs before verifying. Are you getting any config errors, when you do this?
Re: Error Message after applying a configchange
Posted: Fri Feb 07, 2014 5:41 am
by sikainfo
Okay, I try to describe to way I do and the result step by step:
1. change (e.g. Threshold for diskcheck from W: 20% to W:10%) Parameter and save
2. click "Apply Configuration" getting after a while following Error:
2014-02-07 11-09-44_Nagios XI.png
3. checking the snapshot there is no snapshot
4. going to "ccm-Tools-Write config file" and clicking on write ... after a while screen comes back empty !
5. going to "ccm-Tools-Write config file" and clicking on verify ... everything looks fine !
6. clicking on restart
7. have a look on the check changes have been applied.
First: why does the "Apply Configuration" crash !!!
Second: Why is there no Snapshot !!!!
Third: why is there no message after step 4 ???
Forth: why sometimes the config files ( till now i found that two times: hosttemplates.cfg and servicetemplates.cfg) are getting size 0 !!!!! I could restore them.
I will be not reachable for the next week, I just told my peoples here not to change anything during this time.
It wold be nice if you could help me out here when I'll be back.
This is behavior is not so nice because no other (eg: Windows people) can change anymore things here and everything has to be made by hand.
Restoring and going back to pre-update is no option, we had to many config changes since then.
THX in advance
Andy
Re: Error Message after applying a configchange
Posted: Fri Feb 07, 2014 1:28 pm
by sreinhardt
I am thinking this might be a permissions issue. Could you respond with the output from:
Code: Select all
ll -lvad /usr/local/nagios/etc/
ll -lvad /usr/local/nagios/etc/hosts/
ll -lvad /usr/local/nagios/etc/services/
ll -lva /usr/local/nagios/etc/
Re: Error Message after applying a configchange
Posted: Tue Feb 18, 2014 2:38 am
by sikainfo
Sorry that this took so long I was in a Training last week ....
below you find the desired output:
Code: Select all
-bash-4.1# ll -lvad /usr/local/nagios/etc/
drwsrwsr-x 9 apache nagios 4096 Feb 17 08:56 /usr/local/nagios/etc/
-bash-4.1# ll -lvad /usr/local/nagios/etc/hosts/
drwsrwsr-x 2 apache nagios 32768 Feb 17 08:49 /usr/local/nagios/etc/hosts/
-bash-4.1# ll -lvad /usr/local/nagios/etc/services/
drwsrwsr-x 2 apache nagios 28672 Feb 17 09:01 /usr/local/nagios/etc/services/
-bash-4.1# ll -lva /usr/local/nagios/etc/
total 440
drwsrwsr-x 9 apache nagios 4096 Feb 17 08:56 .
drwxr-xr-x 9 root root 4096 Oct 15 16:26 ..
drwxrwS--- 3 apache nagios 4096 Apr 11 2012 .fr-28HQke
-rw-rw-r-- 1 apache nagios 6952 Apr 4 2012 background.pdf
-rw-rw-r-- 1 apache nagios 2681 Feb 4 08:54 cgi.cfg
-rw-rw-r-- 1 apache nagios 755 Apr 4 2012 check_nwstat.cfg-sample
-rw-rw-r-- 1 apache nagios 37858 Feb 6 16:11 commands.cfg
-rw-rw-r-- 1 apache nagios 3417 Apr 4 2012 config.php
-rw-rw-r-- 1 apache nagios 4058 Feb 6 16:11 contactgroups.cfg
-rw-rw-r-- 1 apache nagios 18012 Feb 6 16:11 contacts.cfg
-rw-rw-r-- 1 apache nagios 1730 Feb 6 16:11 contacttemplates.cfg
lrwxrwxrwx 1 apache nagios 34 Feb 5 16:14 dom_commands.cfg -> /usr/local/domino/dom_commands.cfg
lrwxrwxrwx 1 apache nagios 32 Feb 5 16:14 dom_config.cfg -> /usr/local/domino/dom_config.cfg
lrwxrwxrwx 1 apache nagios 31 Feb 5 16:14 dom_hosts.cfg -> /usr/local/domino/dom_hosts.cfg
lrwxrwxrwx 1 apache nagios 34 Feb 5 16:14 dom_services.cfg -> /usr/local/domino/dom_services.cfg
-rw-rw-r-- 1 apache nagios 642 Feb 6 16:11 hostdependencies.cfg
-rw-rw-r-- 1 apache nagios 644 Feb 6 16:11 hostescalations.cfg
-rw-rw-r-- 1 apache nagios 662 Feb 6 16:11 hostextinfo.cfg
-rw-rw-r-- 1 apache nagios 11596 Feb 17 08:56 hostgroups.cfg
drwsrwsr-x 2 apache nagios 32768 Feb 17 08:49 hosts
-rw-rw-r-- 1 apache nagios 30314 Feb 17 08:54 hosttemplates.cfg
drwsrwsr-x 2 apache nagios 4096 Feb 11 10:08 import
-rw-rw-r-- 1 apache nagios 3072 Apr 10 2012 localhost.cfg
-rwxrwxr-x 1 apache nagios 6211 Jan 29 12:41 nagios.cfg
-rwxrwxr-x 1 apache nagios 6048 Oct 16 11:22 nagios.cfg-sav
-rwxrwxr-x 1 apache nagios 2229 Apr 4 2012 ndo2db.cfg
-rwxrwxr-x 1 apache nagios 4729 Jan 22 2013 ndomod.cfg
-rw-rw-r-- 1 apache nagios 3090 Apr 4 2012 npcd.cfg
-rw-rw-r-- 1 apache nagios 4127 Apr 4 2012 npcd.cfg-sample
-rw-rw-r-- 1 apache nagios 9267 Jul 23 2013 nrpe.cfg
-rw-rw-r-- 1 apache nagios 9169 May 14 2012 nrpe.cfg.org
-rw-rw-r-- 1 apache nagios 2158 May 14 2012 nrpe.cfg_core
-rw-rw-r-- 1 apache nagios 1708 May 14 2012 nrpe_cmd.cfg
-rw-rw-r-- 1 apache nagios 734 May 14 2012 nrpe_disks.cfg
-rwxrwxr-x 1 apache nagios 5356 Oct 15 2012 nsca.cfg
drwxrwsr-x 4 apache nagios 4096 Feb 5 16:14 pnp
-rw-rw-r-- 1 apache nagios 63 Apr 4 2012 pnp4nagios_release
-rw-rw-r-- 1 apache nagios 793 Apr 4 2012 process_perfdata.cfg
-rw-rw-r-- 1 apache nagios 793 Apr 4 2012 process_perfdata.cfg-sample
-rw-rw-r-- 1 apache nagios 0 Apr 18 2012 recurringdowntime.cfg
-rwxrwxr-x 1 apache nagios 842 Jan 10 2013 resource.cfg
-rw-rw-r-- 1 apache nagios 524 Apr 4 2012 rra.cfg
-rw-rw-r-- 1 apache nagios 524 Apr 4 2012 rra.cfg-sample
-rwxrwxr-x 1 apache nagios 1627 Apr 4 2012 send_nsca.cfg
-rw-rw-r-- 1 apache nagios 648 Feb 6 16:11 servicedependencies.cfg
-rw-rw-r-- 1 apache nagios 650 Feb 6 16:11 serviceescalations.cfg
-rw-rw-r-- 1 apache nagios 668 Feb 6 16:11 serviceextinfo.cfg
-rw-rw-r-- 1 apache nagios 5204 Feb 11 10:09 servicegroups.cfg
drwsrwsr-x 2 apache nagios 28672 Feb 17 09:01 services
-rw-rw-r-- 1 apache nagios 53980 Feb 6 16:11 servicetemplates.cfg
drwsrwsr-x 2 apache nagios 4096 Feb 5 16:14 static
drwxrwsr-x 2 apache nagios 4096 Feb 6 15:48 templatessave
-rw-rw-r-- 1 apache nagios 3474 Feb 6 16:11 timeperiods.cfg
-rw-rw-r-- 1 apache nagios 324 Apr 4 2012 web_traffic.cfg-sample
-rwxrwxr-x 1 apache nagios 1162 Apr 4 2012 xiobjects.cfg
-rwxrwxr-x 1 apache nagios 4002 Apr 4 2012 xitemplates.cfg
-rwxrwxr-x 1 apache nagios 0 Apr 4 2012 xitest.cfg
Regards
Andy
Re: Error Message after applying a configchange
Posted: Tue Feb 18, 2014 11:08 am
by lmiltchev
The permissions look fine... Let's try the following - run the following commands:
Code: Select all
cd /usr/local/nagiosxi/scripts
./reconfigure_nagios.sh &> reconfig.txt
Then also run the following command to begin capturing log output:
Code: Select all
tail -f /usr/local/nagiosxi/var/cmdsubsys.log &> cmd.txt
Attempt to Apply Configuration from the web interface. After the browser has returned some output to the screen, press Ctrl+C to stop the log tail, and upload the cmd.txt file and the reconfig.txt that was generated by the above instructions.
Re: Error Message after applying a configchange
Posted: Wed Feb 19, 2014 3:37 am
by sikainfo
Hi there,
attached you'll find the outputfiles of the mentioned commands.
Small question besides of that my actual Version is Nagios XI 2012R2.8c, should I update or do we try to fix first the problem.
Regards
Andy
Re: Error Message after applying a configchange
Posted: Wed Feb 19, 2014 11:46 am
by abrist
Lets check the db logs to make sure you do not have any crashed tables: