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INSTALLATION ERROR!

Posted: Tue Feb 11, 2014 3:32 pm
by wallis.lacey
===================INSTALLATION ERROR!===================Installation step failed - exiting.Check for error messages in the install log (install.log).If you require assistance in resolving the issue, please include install.login your communications with Nagios XI technical support.The script that failed was: './B-installxi'

I am new to this software. Trying to set this up. Please guide or email to setup remote install. Just got off the phone with the sales guy he said this was the first step.

Re: INSTALLATION ERROR!

Posted: Tue Feb 11, 2014 3:43 pm
by tmcdonald
Did you run this as root from the /tmp/ directory?

Re: INSTALLATION ERROR!

Posted: Wed Feb 12, 2014 9:17 am
by wallis.lacey
yes

Re: INSTALLATION ERROR!

Posted: Wed Feb 12, 2014 10:27 am
by sreinhardt
The line you are failing on is 28 from ./init-xidb. This is specifically looking for the script ./nagiosxi/create_postgres_db.sh within /tmp/nagiosxi. Could you return the output from the following commands please.

Code: Select all

ll -dl /tmp/nagiosxi/nagiosxi/
ll -lva /tmp/nagiosxi/nagiosxi/create_postgres_db.sh