Not received problem alert

[plakshmi]

Below is the service template definition.

define service {
name common-notify-service
use base-service
register 0
notifications_enabled 1
notification_interval 5
notification_period gepc-prod-hours
notification_options c,r
}


define service {
name base-service
register 0
is_volatile 0
max_check_attempts 10
normal_check_interval 5
retry_check_interval 1
active_checks_enabled 1
passive_checks_enabled 1
check_period 24x7
parallelize_check 1
obsess_over_service 1
check_freshness 0
event_handler_enabled 1
flap_detection_enabled 0
process_perf_data 0
retain_status_information 1
retain_nonstatus_information 1
}

define timeperiod {
timeperiod_name 24x7
alias 24 Hours A Day, 7 Days A Week
sunday 00:00-24:00
monday 00:00-24:00
tuesday 00:00-24:00
wednesday 00:00-24:00
thursday 00:00-24:00
friday 00:00-24:00
saturday 00:00-24:00
}

define timeperiod {
timeperiod_name gepc-prod-hours
alias 24 Hours A Day, 7 Days A Week
sunday 00:00-24:00
monday 00:00-24:00
tuesday 00:00-24:00
wednesday 00:00-24:00
thursday 00:00-24:00
friday 00:00-24:00
saturday 00:00-24:00
}

[slansing]

Is this issue still occurring for this service? If you navigate to Home > Services > (Service Name) and submit a passive check result for a critical state, do you receive the notification? Is this happening on other hosts/services?

[plakshmi]

Below is the comman-notify-service template

define service {
name common-notify-service
use base-service
register 0
notifications_enabled 1
notification_interval 5
notification_period gepc-prod-hours
notification_options c,r
}

define service {
name base-service
register 0
is_volatile 0
max_check_attempts 10
normal_check_interval 5
retry_check_interval 1
active_checks_enabled 1
passive_checks_enabled 1
check_period 24x7
parallelize_check 1
obsess_over_service 1
check_freshness 0
event_handler_enabled 1
flap_detection_enabled 0
process_perf_data 0
retain_status_information 1
retain_nonstatus_information 1
}

[sreinhardt]

As slansing requested, does submitting a different state passive check cause an alert or recovery?

[plakshmi]

define service {
name common-notify-service
use base-service
register 0
notifications_enabled 1
notification_interval 5
notification_period gepc-prod-hours
notification_options c,r
}


define service {
name base-service
register 0
is_volatile 0
max_check_attempts 10
normal_check_interval 5
retry_check_interval 1
active_checks_enabled 1
passive_checks_enabled 1
check_period 24x7
parallelize_check 1
obsess_over_service 1
check_freshness 0
event_handler_enabled 1
flap_detection_enabled 0
process_perf_data 0
retain_status_information 1
retain_nonstatus_information 1
}

[slansing]

You need to answer the questions we put forth or we cannot help you.