Nagios Support Forum

Hi All,

I have created the notification contact named testuser and made this as notification contact for one service. Even the service state is changed, the testuser us not receiving any notifiactions,

please be informed that from the server command line I could send the email to the same user and I can observer that the state is changed in nagios.log file

[1397822095] SERVICE ALERT: oracle;CRITICAL;SOFT;1;the oracle process is not running on the server

This is the contacts.cfg file content

define contact {
contact_name testuser
alias User for testing purpose
host_notifications_enabled 1
service_notifications_enabled 1
host_notification_period nagiosadmin_notification_times
service_notification_period nagiosadmin_notification_times
host_notification_options d,u,r,f,s,n,
service_notification_options w,u,c,r,f,s,n,
host_notification_commands xi_host_notification_handler
service_notification_commands xi_service_notification_handler
can_submit_commands 1
email emailid
}

I have changed the host_notification and service_notification commands to notify-host-by-email and notify_service_by_email.

The command definition for notify-service-by-email is below

define command{
command_name notify-service-by-email
command_line /usr/bin/printf "%b" "***** Nagios *****\n\nNotification Type: $NOTIFICATIONTYPE$\n\nService: $SERVICEDESC$\nHost: http://nagios/nagios/cgi-bin/status.cgi ... l\nAddress: $HOSTADDRESS$\nState: $SERVICESTATE$\n\nDate/Time: $LONGDATETIME$\n\nAdditional Info:\n\n$SERVICEOUTPUT$\n$LONGSERVICEOUTPUT$" | /usr/bin/mail -s "** $NOTIFICATIONTYPE$ Service Alert: $HOSTNAME$/$SERVICEDESC$ is $SERVICESTATE$ **" $CONTACTEMAIL$
}

Still the issue is not getting resolved.

one more question in the nagios.log file I am observing two states service alert and service notification. what is the difference between them

Is there a user created for this contact as well? If not you are going to have to change your commands to match:

http://exchange.nagios.org/directory/Do ... ns/details

Can you also show the Service's config file, it looks like a process check for 'oracle'? On one of your hosts.

Please find the below for the services.cfg file.

define service {
host_name 10.16.192.68
service_description oracle
check_command check-oracle-Process!"/usr/lib/jvm/java/bin/java -server"!!!!!!!
initial_state u
max_check_attempts 5
check_interval 5
retry_interval 1
check_period xi_timeperiod_24x7
event_handler xi_service_notification_handler
event_handler_enabled 1
notification_interval 60
notification_period xi_timeperiod_24x7
notifications_enabled 1
contacts +testuser
contact_groups Testusers
_xiwizard linuxsnmp
register 1
}

Is there a user created for this contact as well? If not you are going to have to change your commands to match

Looks like you have the contact "+testuser" set to additive, is there a reason for this? Also, who is in that contact group?

Please find the below for configuration file for contacts.cfg and contactgroups.cfg

define contact {
contact_name testuser
alias Ramesh
host_notifications_enabled 1
service_notifications_enabled 1
host_notification_period testuser_notification_times
service_notification_period testuser_notification_times
host_notification_options d,u,r,f,s,
service_notification_options w,u,c,r,f,s,
can_submit_commands 1
email <email d>
host_notifications_enabled 1
service_notifications_enabled 1
use xi_contact_generic
}


define contactgroup {
contactgroup_name Testusers
alias User for testing purpose
members testuser
}

I dint set to additive by knowingly, I just cloned the user testuser from the another user/contact.


I have received the notifications for the testuser today but I have experienced different problems today i.e I received serveral notifications for one service and the even the service is acknowledged we got the email notification that the problem is still persists

I am glad you resolved the testuser issue.

kgopiramesh wrote:I received serveral notifications for one service and the even the service is acknowledged we got the email notification that the problem is still persists

Could you post the configuration for the noisy service? It could be just beyond the flapping thresholds - when it switches between HARD PROBLEM states and HARD OK states, your acknowledgement will go away.

Please find the below configuration of the service

define service {
host_name ASW13
service_description Port 10103 Bandwidth
use xiwizard_switch_port_bandwidth_service
check_command check_xi_service_mrtgtraf!10.16.128.102_10103.rrd!2,2!5,5!M
max_check_attempts 5
check_interval 5
retry_interval 1
check_period xi_timeperiod_24x7
notification_interval 60
notification_period xi_timeperiod_24x7
contacts nagiosadmin
_xiwizard switch
register 1
}

define service {
host_name ASW13
service_description Port 10103 Status
use xiwizard_switch_port_status_service
check_command check_xi_service_ifoperstatus!JbZmOvgItQgpiQ4!10103!-v 2
max_check_attempts 5
check_interval 5
retry_interval 1
check_period xi_timeperiod_24x7
notification_interval 60
notification_period xi_timeperiod_24x7
contacts nagiosadmin
_xiwizard switch
register 1
}

even after deleting the testuser, I have received the notifications for some time

Both of these are using the nagiosadmin contact. Can you post the config for the nagiosadmin contact?

Please find the below for the contact definition

define contact {
contact_name nagiosadmin
alias Nagios Administrator
host_notifications_enabled 1
service_notifications_enabled 1
host_notification_period nagiosadmin_notification_times
service_notification_period nagiosadmin_notification_times
host_notification_options d,u,r,f,s
service_notification_options w,u,c,r,f,s
host_notification_commands xi_host_notification_handler
service_notification_commands xi_service_notification_handler
email <emailid>
use xi_contact_generic
}

Well, that contact looks ok as well. Can you post a few of the consecutive emails that you have received for this noisy service?